Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Hi, I’m
Ashley Pruitt
Conway,AR
Summary
Overview
2
years of professional experience
1
Certification
Work History
America's Car-mart
Account Finance Representative/ Collections
07.2023 - Current
Job overview
- Completed trades on financing and customer service energy derivatives, increasing profits 100%
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
Walgreens Centralized Service
Customer Service Representative Specialist
10.2021 - 05.2023
Job overview
- Save a trip refill and blended ecommerce
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Developed and implemented systems to track customer feedback and satisfaction.
- Developed and managed relationships with key clients and partners to drive growth.
- Managed over 50 customer calls per day
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Finch Henry Job CorpBatesville, MS
Information Technology Certification
02.2016
University Overview
Maranatha Christian AcademyMinter City, MS
High School Diploma
12.2015
University Overview
Skills
- Customer Service
- Computer Skills
- Call center (2 years)
- Payment Plans
- Collection Calls
- Microsoft Word
- Microsoft PowerPoint
- Retail Sales Customer Service
- Credit Card Payment Processing
- Medical Terminology Knowledge
- Customer Retention Strategies
- Policy and Procedure Adherence
- Refund Processing
- Office Equipment Proficiency
- Order Processing
- Reading Comprehension
- Computer Proficiency
- Multi-Line Telephone Operation
- Professional Telephone Demeanor
- Typing Proficiency
- Microsoft Excel
- Active Listening
- Problem-Solving Ability
- Brand Representation
- Order Fulfillment
- Research
Additional Information
Additional Information
- Authorized to work in the US for any employer
Certification
- [ Information Technology], [finch henry job corp] -
- [Pharmacy Technician] License
Timeline
Account Finance Representative/ Collections
America's Car-mart
07.2023 - Current
Customer Service Representative Specialist
Walgreens Centralized Service
10.2021 - 05.2023
Finch Henry Job Corp
Information Technology Certification
Maranatha Christian Academy
High School Diploma
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