Ashley Purdy
Eureka,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Providence Health Care
09.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Sole Proprietor
Happy Hoppers and More
05.2021 - 04.2023
- I created a marketing strategy for the business using various social media platforms
- I created invoices for my clients, sent out receipts when payments were made, and followed up with friendly reminders when balances were overdue
- I maintained all business bank accounts, kept receipts filed for tax purposes, kept our insurance up to date, scheduled meets with clients, and corresponded with clients through email/calls/texts
- I worked with non-profit organizations and created a healthy working relationship with the community
- I ensured that the business was compliant with all laws pertaining to it, and maintained all licensing required to operate
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Temp Receptionist
GHD Engineering
05.2015 - 10.2015
- (placed through Sequoia Personnel)
- My job duties included: answering multi-line phones proficiently, connecting callers to the correct person, and taking messages for office personnel
- I corresponded with co-workers through Jabber, and helped them complete tasks in a timely manner
- I sorted the mail daily, and distributed it throughout the office
- I assisted the administrator, and her assistant with tasks throughout the day
- That included helping with the batches, reserving accommodations for the engineers when they traveled, ordering the refreshments through our caterers we worked with for business, staff, and safety meetings
- I also worked on different assignments through BST, which is a software program that is used to manage their projects and client relationships
Secretary
DMC Construction
04.2014 - 10.2014
- My job tasks included keeping track of employees' hours, and ensuring time cards were completed correctly before they were transferred to HR
- I would also stay aware of employee scheduling so as to know who was available for dispatching to a job site
- My duties also included creating new contracts for customers, and answering any questions they had before signing
- I was in charge of all current vendor accounts, and opened new ones if needed
- I was in charge of AR and AP
- I kept our QuickBooks balanced with our bank accounts
- At the end of the month I would reconcile for that month, and make sure my numbers matched before I closed the month out to start a new one
- I would write new blogs for our company's website, and made sure it stayed current
- I set up accounts on Twitter, Tumblr, Pinterest, and posted on our Facebook page
- I would reconnect with clients that we did work for to see how satisfied they were, and would request for them to give us a review on Google or other sites we advertise on
- I maintained organization in the office
- I would order shirts and sweatshirts with our company logo, and made sure we always had them in stock
- I would connect with our online marketer through Share Point to come up with different online marketing ideas
Temp Receptionist
Humboldt Land Title
10.2013 - 12.2013
- (placed through Sequoia Personnel)
- Job duties included answering phones promptly, and directing the caller to the correct person
- I also received checks and wires from clients on a daily basis, and got them to the correct person
- I sorted and delivered the mail to the proper people
- I would assist clients in finding the correct office personnel that could assist them with their needs
- I faxed and scanned important documents for office personnel
- I put together folders for the escrow officers of their clients' important information
Night Auditor/Front Desk
Red Roof Inn
08.2013 - 10.2013
- Job duties for night audit included: running daily credit card transactions, recording daily room occupancy and rate totals, greeting guests, checking guests into rooms, and collecting payments
- I also recorded revenue totals for cash, checks, and credit card transactions
- I generated automated accounting reports for the manager's review
- I handled third party reservations and ensured proper processing
- I settled Corporate Accounts and sent reports to those entities for billing purposes
- The job duties for the front desk were to greet guests, and check them into rooms
- I would also make reservations by phone, fax documents, and keep the front desk organized
- I put together reports on Excel, and MS Word, and I organized different advertising possibilities
- I kept folders organized by date, name and/or both
Care Provider/Companion
IHSS
08.2008 - 07.2013
- Care provider/companion
- Job duties included keeping track of doctor appointments and taking my clients to them as well as other places they needed to go
- I kept track of medications and called doctors for refills if needed
- I helped out with everyday household chores
Education
No Degree - Criminal Justice
College of The Redwoods
Eureka, CASkills
- Type50 wpm accurately
- Fast learner
- Proficient in multitasking
- Bi-lingual
- Accounts Receivable
- Accounts Payable
- Team player
- Skilled in answering multi-line phones
- MS Word
- Excel
- Proficient in cash handling
- Microsoft365
- QuickBooks
- Healthcare systems
Certification
Emergency Dispatching
Timeline
Patient Service Specialist
Providence Health Care
09.2024 - Current
Sole Proprietor
Happy Hoppers and More
05.2021 - 04.2023
Temp Receptionist
GHD Engineering
05.2015 - 10.2015
Secretary
DMC Construction
04.2014 - 10.2014
Temp Receptionist
Humboldt Land Title
10.2013 - 12.2013
Night Auditor/Front Desk
Red Roof Inn
08.2013 - 10.2013
Care Provider/Companion
IHSS
08.2008 - 07.2013
No Degree - Criminal Justice
College of The Redwoods