Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Quezada

Belleville,NJ

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Also, An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Manager, Bartender, Server

The Whiskey Priest
10.2019 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Launched quality assurance practices for each phase of development
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Cashier

ShopRite
01.2018 - 06.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Assistant Manager

K.O Car Wash
06.2015 - 07.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Crew Trainer

Dunkin' Donuts
08.2013 - 11.2014
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Identified skill gaps within the team and designed targeted training sessions to address them.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires.
  • Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Built and maintained professional relationships with vendors and suppliers.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Sales Associate

Payless Shoe Source
11.2012 - 10.2013
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.

Education

No Degree -

Ultimate Medical Academy - Clearwater
Clearwater, FL

Bachelor of Science - Business Administration

South University
Savannah, GA
09.2025

High School Diploma -

New Rochelle High School
New Rochelle, NY
05.2012

Skills

  • Financial Management
  • Policy Implementation
  • Strategic Planning
  • Contract Management
  • Marketing
  • Business Administration
  • Workforce Management
  • Business Development
  • Staff Development
  • Performance Management
  • Expense Tracking
  • Business Planning
  • Budget Control
  • Salesforce Management
  • Staff Training and Development
  • Project Management
  • Expectation Setting
  • Verbal and Written Communication
  • Schedule Preparation
  • Sales Techniques
  • Sales Management
  • Team Leadership
  • Negotiation
  • Time Management
  • Complex Problem-Solving
  • Marketing Strategy
  • Supply Chain Management
  • Process Improvement
  • Quality Assurance
  • Data Analysis
  • Financial Analysis
  • Emotional Intelligence
  • Risk Management
  • Problem Solving
  • Conflict Resolution
  • Employee Development
  • Project Planning
  • Emergency Response
  • Staff Training
  • Problem Resolution
  • MS Office
  • Documentation and Reporting
  • Hiring and Training
  • Team Development
  • Employee Coaching and Mentoring
  • Decision-Making
  • Teamwork and Collaboration
  • Managing Operations and Efficiency
  • Computer Skills
  • Professional and Courteous
  • Technical Proficiency
  • Task Delegation
  • Administration and Reporting
  • Negotiation and Conflict Resolution
  • Shift Scheduling
  • Training and Development
  • Interpersonal Relations
  • Business Analysis and Reporting

Timeline

Manager, Bartender, Server

The Whiskey Priest
10.2019 - Current

Cashier

ShopRite
01.2018 - 06.2019

Assistant Manager

K.O Car Wash
06.2015 - 07.2018

Crew Trainer

Dunkin' Donuts
08.2013 - 11.2014

Sales Associate

Payless Shoe Source
11.2012 - 10.2013

No Degree -

Ultimate Medical Academy - Clearwater

Bachelor of Science - Business Administration

South University

High School Diploma -

New Rochelle High School

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Ashley Quezada