Ashley Quinteros
Auburn,US
Summary
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Trainer
Rancho Viejo
Winder, GA
05.2022 - Current
- Conducted comprehensive training for new servers, focusing on menu details and effective customer service techniques.
- Facilitated performance evaluations to pinpoint improvement opportunities for trainees.
- Established best practices to enhance efficiency in order processing and table management.
- Developed and implemented training strategies for new hires, fostering rapid adaptation and effective contribution to team objectives.
- Resolved customer concerns swiftly and professionally, ensuring issue resolution and preventing negative feedback.
Bartender
Rancho Viejo
Winder, GA
05.2022 - 02.2026
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Adapted quickly to changing demands while maintaining high-quality service under pressure.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Trained new staff on bar procedures, drink recipes, and customer service standards.
- Monitored cash register transactions for accuracy, ensuring efficient payment processing.
Medical Insurance Coordinator
Practice Partners in Healthcare
Winder, GA
01.2022 - 05.2022
- Managed claims processing operations, guaranteeing compliance with regulatory standards and organizational guidelines.
- Conducted thorough patient eligibility checks across various insurance plans, improving accuracy in billing procedures and reducing discrepancies.
- Facilitated communication between patients and insurance providers to resolve discrepancies efficiently.
- Mentored junior coordinators on best practices in medical coding and billing accuracy standards.
- Managed high volumes of patient case files efficiently by employing effective document management systems and prioritizing tasks strategically.
Customer Service Associate
Panda Express
Bethlehem, GA
08.2020 - 12.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Implemented process improvements to enhance customer satisfaction and reduce response times.
- Developed comprehensive knowledge of products to provide detailed assistance to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
Bachelor of Science - Biology (Pre-Med)
University of North Georgia
Gainesville, GA12-2027
High School Diploma - undefined
Apalachee High School
Winder, US05.2022
Bachelor of Science - Pre-Health Sciences
Georgia Gwinnett College
Lawrenceville, GA12-2027
Skills
- Compassionate care
- Documentation accuracy
- Anatomy
- Effective time management
- Safe handling procedures
- Strong leadership
- Ethical practice
Accomplishments
HealthPrep Clinical Program Participant — Emory University (Summer 2025)
• Selected for a competitive summer health program focused on clinical exposure and careers in medicine.
• Participated in simulated patient care scenarios and mock clinical exercises with standardized patients.
• Received hands-on training in CPR techniques for adults and infants, including emergency bleeding control and tourniquet use.
• Learned proper CPR procedures and basic life-support response during clinical training sessions at Children’s Healthcare of Atlanta.
• Attended interactive workshops with healthcare professionals across specialties including dermatology, surgery, OB/GYN, and mental health.
• Gained exposure to hospital environments and patient-care practices through clinical learning experiences and medical career workshops.
Certification
- CPR/AED
- Stop The Bleed
- Sudden Cardiac Arrest
- Concussion For Students
- Heat Illness Prevention
- Student Mental Health And Suicide Prevention
LANGUAGES
Spanish - Bilingual
English - Bilingual
Timeline
Server Trainer
Rancho Viejo
05.2022 - Current
Bartender
Rancho Viejo
05.2022 - 02.2026
Medical Insurance Coordinator
Practice Partners in Healthcare
01.2022 - 05.2022
Customer Service Associate
Panda Express
08.2020 - 12.2021
High School Diploma - undefined
Apalachee High School
Bachelor of Science - Biology (Pre-Med)
University of North Georgia
Bachelor of Science - Pre-Health Sciences
Georgia Gwinnett College