Ashley Quirin
Columbia,MO
Summary
Dynamic and results-oriented professional with a proven track record at Good Day Farm, adept in cannabis strain familiarity and fostering positive customer engagement. Excelled in enhancing customer service ratings and sales through expert product knowledge and a friendly, helpful demeanor. Skilled in regulatory compliance and sales proficiency, consistently exceeding customer expectations and meeting sales goals.
Overview
8
8
years of professional experience
Work History
Budtender
Good Day Farm
07.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Supervisor
Hotbox Cookies
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Hospitality Manager
Inn at Grand Glaize
05.2019 - 12.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Provided guest assistance and recommendations for tourist attractions.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Assistant Store Manager
Catherine’s Plus Sizes
11.2016 - 06.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Diploma - General
Hinckley-Big Rock High School
Hinckley, IL05.2015
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Cleanliness and hygiene
- Sales proficiency
- Counting money
- Regulatory Compliance
- Flexible Hours
- POS Software
- Product Knowledge
- Goal-Driven
- Friendly and Helpful
- Organization
- Reliable and Responsible
- Honest and Dependable
- Positive Customer Engagement
- Meeting Sales Goals
- Sales floor organization
- Exceeding Customer Expectations
Timeline
Budtender
Good Day Farm
07.2024 - Current
Shift Supervisor
Hotbox Cookies
09.2023 - Current
Hospitality Manager
Inn at Grand Glaize
05.2019 - 12.2022
Assistant Store Manager
Catherine’s Plus Sizes
11.2016 - 06.2019
Diploma - General
Hinckley-Big Rock High School