Strategically design and implement internal communication plans to drive increased employee engagement and alignment with company objectives.
Lead a cross-functional team of 7 communication professionals, promoting collaboration and implementing projects aimed at optimizing internal workflows.
Design and execute company-wide events and initiatives to align them with corporate goals.
Demonstrate strong skills in interdepartmental coordination and operational planning.
Demonstrate expertise in executive support and strategic alignment by crafting and delivering high-impact messaging, tailoring the content for diverse audiences.
Drive the formulation of department-specific content aligning with evolving needs and operational adjustments, revealing adaptability and comprehensive grasp on internal procedures.
Execute multi-channel campaigns to publish fresh content.
Evaluate the impact of internal communications efforts by tracking metrics, analyzing results, and making data-driven recommendations for improvements.
Operations Communications Specialist II
Sheetz, Inc.
Claysburg, PA
11.2019 - 08.2022
Product Owner, System Administrator, Content Editor/Creator of EZ Planner and Employee Digital Kiosk.
Integrate within Operations in order to maintain Operations knowledge and serve as liaison between Internal Communications and Operations to ensure alignment on messaging priorities and strategic messaging.
Provide direction and solutions to other departments to help them achieve timely, relevant and targeted communication.
Provide consultation to departments and projects to ensure operations initiatives, goals and strategies are incorporated into messaging.
Ensure strategic alignment of all communication across OPS communication channels.
Ensure operations initiatives, goals and strategies are considered in internal communications.
Edit and draft communications including tasks, copy, scripts, speeches, memorandums and messaging across variety of communication vehicles.
Consolidate messaging to provide concise and effective communication, coordinated, relevant and timely.
Streamlined internal communication processes by implementing effective communication tools and platforms.
Operations Communications Specialist
Sheetz, Inc.
Claysburg, PA
12.2015 - 11.2019
Developed and implemented streamlined communication process to store management teams.
Managed, created and scheduled all communications to store level employees.
Identified vendor for new EZ Planner software.
Led development and launch of new task management tool to all stores.
Responsible for training and launching to stores and support staff.
Developed content plan and strategy for future phases of employee digital kiosk.
Design and create content and messaging for quarterly store meeting agendas.
Talent Acquisition
Sheetz, Inc.
Altoona, PA
07.2015 - 12.2015
Assisted with creation and implementation of new Sheetz applicant tracking system, Talent Workz: Recruiting.
Collaborated with outside vendor to create and build system to fit hiring needs of company.
Developed written content for newly created online job website.
Screened and interviewed store level management team candidates for Ops Leadership.
Store Manager
Sheetz, Inc.
Kittanning, PA
01.2012 - 07.2015
Operational Excellence Store of the Year, Top 5 stores in the company in 2014
Liaised with loyal customers, developed relationships with vendors and ensured sales floor remained clean, stocked and merchandised according to company plan-o-grams.
Responsible for all controllable expenses, including but not limited to: labor, inventory levels and cash and inventory shortages.
Maintained all quality brand imagine standards for Sheetz.
Managed all aspects of hiring and staffing, including recruiting, training, and scheduling, while ensuring alignment with labor hour budgets and optimizing workforce efficiency.
Assistant Manager
Sheetz, Inc.
Pittsburgh, PA
09.2011 - 01.2012
Lead day-to-day store operations in absence of store manager.
Assisted in opening of store in high-volume market.
Partnered with store manager to develop and train new employees and management team members.
Monitored and analyzed business processes and results to profitably achieve store goals.
Executive Producer, WFMJ Today
WFMJ Television, Inc.
Youngstown, OH
05.2005 - 09.2011
Oversaw the production of a high-impact hour-long morning news show, managing all aspects of content creation, from story development to on-air execution.
Led a team of producers, reporters, and on-air talent in creating engaging morning news content, ensuring timely delivery and adherence to broadcast standards.
Directed daily editorial meetings and coordinated with reporters and crew to develop compelling stories and segments, enhancing the show's reputation for timely and relevant news coverage.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Internal and customer success communications manager at Virginia Information Technologies Agency (VITA)Internal and customer success communications manager at Virginia Information Technologies Agency (VITA)