Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Race

Benton,LA

Summary

Energetic and Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Skilled at welcoming guests and balancing server loads to optimize operations. Successful at handling large groups of people with accuracy and impeccable service skills to promote a positive customer experience. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Certified as an EMR and OSHA certified.

Overview

3
3
years of professional experience

Work History

Server

Pepitos XO Restaurant
Shreveport, LA
10.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.

Restaurant Hostess

SilverStar smokehouse
Bossier City, LA
10.2022 - 10.2023
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Operated cash registers to accept payments for food and beverages.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Front Desk Receptionist

Surge Entertainment Center
Bossier City, LA
02.2022 - 10.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided information about facilities, entertainment options and policies and procedures.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Settled disputes or helped solve other customer concerns.

Phone Sales Representative

State Farm
Bossier City, LA
08.2021 - 02.2022
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Adhered to all company policies, procedures and regulations regarding telephone etiquette.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Submitted reports detailing call outcomes and results at the end of each shift.

Education

MBA - Entrepreneurial Studies

Louisiana State University At Shreveport
Shreveport, LA
05-2026

High School Diploma -

Benton High School
Benton, LA
05-2023

The National Incident Management System

FEMA Emergency Management Institute
01-2021

10 Hour General Industry Healthcare Course

Career Safe OSHA
01-2021

Emergency Medical Responder

Louisiana Bureau of Emergency Medical Services
Bossier City, LA
01-2021

Skills

  • Teamwork And Collaboration
  • Customer Service Skills
  • Positive And Professional
  • Friendly Attitude And Calm Demeanor
  • Multi-Tasking Skills
  • Safety Knowledge
  • Problem-Solving
  • Attention To Detail And Hardworking
  • Flexible Schedule
  • Company Policy Adherence

Timeline

Server

Pepitos XO Restaurant
10.2023 - Current

Restaurant Hostess

SilverStar smokehouse
10.2022 - 10.2023

Front Desk Receptionist

Surge Entertainment Center
02.2022 - 10.2022

Phone Sales Representative

State Farm
08.2021 - 02.2022

MBA - Entrepreneurial Studies

Louisiana State University At Shreveport

High School Diploma -

Benton High School

The National Incident Management System

FEMA Emergency Management Institute

10 Hour General Industry Healthcare Course

Career Safe OSHA

Emergency Medical Responder

Louisiana Bureau of Emergency Medical Services

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Ashley Race