Ashley Ragnone
Springfield,OR
Summary
Seasoned Credit Administrator and account manager who is well-versed in collections procedures, payment plans and regulatory compliance. Goal driven employee looking to reduce delinquencies and mitigate risks. Prepared to bring 10+ years of in-depth experience to support company and customer needs.
Overview
12
12
years of professional experience
Work History
Credit Administrator
The Pape' Group
06.2018 - Current
- Received inbound customer calls related to credit and accounts receivable.
- Negotiated payment plans with delinquent customers.
- Assisted with reconciliations and customer communications.
- Create consolidated accounts receivable reports to submit monthly.
- Submit adjusted sales tax reports as needed for corrections to customer accounts
- Maintain working queue of over 2000 accounts.
- Conducted presentations to upper management and executive teams for account statuses.
- Maintained strong relationships with customers, promptly addressing concerns and providing financial guidance.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
Special Assets Investigator
Professional Credit Services/Hawes Financial
09.2013 - 01.2018
- Utilized advanced negotiation skills to secure favorable settlements for both clients and debtors in a timely manner.
- Improved client satisfaction by effectively negotiating repayment plans and maintaining professional communication.
- Entered client details and notes into system for interdepartmental access and review.
- Analyzed customer financial records to determine appropriate payment plan.
- Submitted law suits or garnishments against unresponsive debtors
- Maintained confidentiality of all debtor information, ensuring data protection in compliance with company policies and legal standards.
- Managed high-volume caseloads while maintaining organization of files and accurate record-keeping for each account.
- Maintained accurate records of customer accounts, payments and payment plans.
Postal Support Employee Processing Clerk
United States Postal Service, USPS
02.2012 - 09.2013
- Enhanced mail processing efficiency by accurately sorting and routing incoming mail to appropriate departments.
- Promoted workplace safety by adhering to USPS regulations and guidelines in handling hazardous materials or sensitive documents.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed mail and computed pricing amounts.
- Used automated mail processing equipment to sort and collate mail.
- Collaborated with team members to optimize daily workflow and maintain an organized work environment.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
No Degree - General Studies
Lane Community College
Eugene, ORPharmacy Technician Diploma - Medical
Pioneer Pacific College
Eugene, OR02.2008
Skills
- Investigations
- Fraud knowledge
- Financial statements expertise
- Client Relationship Management
- Collections Management
- High risk account reviews
- Credit risk
- Workflow Coordination
- Microsoft Office
- Organizational Skills
- Customer Engagement
- Mentoring and training
- Portfolio Management
- Records Management
- Verbal and written communication
Timeline
Credit Administrator
The Pape' Group
06.2018 - Current
Special Assets Investigator
Professional Credit Services/Hawes Financial
09.2013 - 01.2018
Postal Support Employee Processing Clerk
United States Postal Service, USPS
02.2012 - 09.2013
No Degree - General Studies
Lane Community College
Pharmacy Technician Diploma - Medical
Pioneer Pacific College
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