Ashley Raines
Summary
Accomplished Kennel Manager with a proven track record at Eastridge Animal Hospital, adept in staff management and sanitation protocols. Leveraged team leadership and marketing acumen to enhance operational efficiency and customer satisfaction. Excelled in developing staff, implementing effective sanitation measures, and driving business improvements, resulting in a significant increase in client retention and loyalty.
Overview
17
17
years of professional experience
Work History
Kennel Manger
Eastridge Animal Hospital
07.2021 - Current
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Managed scheduling, billing and payroll for staff of 5 kennel assistants.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Kennel Manger
VCA Animal Hospital
05.2016 - 07.2021
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Managed scheduling, billing and payroll for staff of 10 kennel assistants.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Receptionist
VCA Animal Hospital
08.2015 - 05.2016
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected all payments, processed transactions and updated relevant records.
Grooming Salon Manager
Petco
11.2010 - 08.2015
- Managed and maintained health, welfare and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Aligned grooming services with brand promise for quality and customer care.
- Recruited and trained staff to offer grooming services for diverse animals.
- Prepared billings and estimates for customers.
- Learned and adapted quickly to new technology and software applications.
Pet Groomer
Petco
02.2009 - 11.2010
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Pet Bather/grooming Trainee
Petco
06.2008 - 02.2009
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Reset procedure rooms between appointments and disinfected equipment.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Hired and fired staff
Education
Certificate in Medical Billing And Coding - Medical Billing And Codeing
Dervy University
Online05-2025
Skills
- Sanitation protocols
- Nutrition management
- First aid training
- Policy enforcement
- Marketing
- Sales techniques
- Policy and procedure development
- Employee onboarding
- Staff development
- Schedule preparation
- Work prioritization
- Staff management
- Team leadership
Timeline
Kennel Manger
Eastridge Animal Hospital
07.2021 - Current
Kennel Manger
VCA Animal Hospital
05.2016 - 07.2021
Receptionist
VCA Animal Hospital
08.2015 - 05.2016
Grooming Salon Manager
Petco
11.2010 - 08.2015
Pet Groomer
Petco
02.2009 - 11.2010
Pet Bather/grooming Trainee
Petco
06.2008 - 02.2009
Certificate in Medical Billing And Coding - Medical Billing And Codeing
Dervy University
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