Ashley Ramirez
San Diego,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
15
15
years of professional experience
Work History
Shift Leader/Bartender/Server Trainer
Sticky Fingers Ribhouse
01.2018 - 11.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Proven ability to learn quickly and adapt to new situations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Recruited and trained new bartenders and barbacks to help maintain talented team..
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Worked effectively in fast-paced environments.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Suite Attendant
Delaware North/Jacksonville Jaguars
08.2017 - 01.2018
- Works collaboratively with all luxury suites associates to ensure overall success
- Reads through and understands all aspects– menu, authorizations, restrictions, as included in the game day folder
- Conducts beginning inventory to ensure that all supplies are on hand
- Sets up assigned suites prior to event
- Receives, verifies and configures all pre-ordered food and/or beverage
- Immediately addresses any quality issues with the pantry or suite supervisor
- Successfully completes all opening duties prior to the gates opening
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Worked well in a team setting, providing support and guidance.
Bartender/Server
Luca’s Pizza
02.2013 - 07.2016
- Skilled in the art of mixing, garnishing and serving drinks based on the customer’s needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assured organization and cleanliness of all food and beverage service and storage areas
- Enhanced business by building customer relations
- Lead by example to ensure smooth dining services on a daily basis
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Shift manager
McDonalds
03.2010 - 10.2012
- Oversee team member’s daily duties
- Coached crew members to optimize performance and motivate toward more efficient work.
- Meet all shift goals
- Assist in production as needed
- Responsible for assessing skills for new crew members and supervise through training period
- Act as a role model for all team members
- Maintain proper cash balances upon high volume transactions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Bartender/Server
Connie’s Bar And Grill
11.2008 - 03.2010
- Helped management plan and serve bar menu exceeding customer expectations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Rep/Web Design
Great Chandeliers
03.2005 - 07.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certified Bartender -
ServSafe Certified -
Bachelor of Elementary Education - Elementary Education
Grand Canyon University
Phoenix, AZ02.2026
High School Graduate Deploma -
Old Bridge High School
Matawan, NJ01.2006
Skills
- Conflict Resolution
- Customer service focus
- Employee Scheduling
- Sales and Upselling
- Inventory Counts
- Sales Reporting
- Team Collaboration and Leadership
- POS System Operation
- Staff education and training
- Strong verbal and written communication
- Multitasking Abilities
- Friendly, Positive Attitude
References
- Lyndsey Jelinek, Sticky Fingers, General Manager, 848-230-9192
- Rebecca Rucinski, McDonalds, General Manager, 850-630-7353
Timeline
Shift Leader/Bartender/Server Trainer
Sticky Fingers Ribhouse
01.2018 - 11.2019
Suite Attendant
Delaware North/Jacksonville Jaguars
08.2017 - 01.2018
Bartender/Server
Luca’s Pizza
02.2013 - 07.2016
Shift manager
McDonalds
03.2010 - 10.2012
Bartender/Server
Connie’s Bar And Grill
11.2008 - 03.2010
Sales Rep/Web Design
Great Chandeliers
03.2005 - 07.2008
Certified Bartender -
ServSafe Certified -
Bachelor of Elementary Education - Elementary Education
Grand Canyon University
High School Graduate Deploma -
Old Bridge High School
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