Ashley Ramirez
Austin,TX
Summary
Dynamic professional with a proven track record at the Texas Department of Criminal Justice, adept in crisis management and work coordination. Excelled in enhancing safety protocols and inmate monitoring, significantly improving security measures. Skilled in report writing and emergency response, demonstrating exceptional leadership and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
A.D. 1020 Officer
Texas Department Of Criminal Justice
Austin, TX
04.2024 - Current
- Identify safety and health hazards and deficiencies, such as burned-out lighting equipment, damaged or malfunctioning equipment.
- Report to the Maintenance department on the Yearly Work Order Logs and the Inspection Logs.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Monitored all operations for potential security risks and threats.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
Correctional Officer IV
Texas Department Of Criminal Justice
Austin, TX
02.2024 - 04.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Insurance Underwriter
Citizens Inc
Austin, TX
03.2018 - 02.2022
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Analyzed customer's financial records, medical history, and other risk factors to assess the level of risk involved in providing coverage.
- Developed recommendations for policy terms and conditions based on evaluation results.
- Negotiated with customers regarding policy terms and conditions as needed.
- Maintained detailed records of underwriting decisions and processes.
- Identified opportunities to improve underwriting processes or procedures.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Provided guidance and support to junior staff members in the underwriting process.
- Collaborated with other departments within the organization to ensure efficient processing of customer applications.
New Business Specialist
Citizens Inc
Austin, TX
07.2014 - 03.2018
- Developed and implemented effective strategies for identifying potential new business opportunities.
- Researched and analyzed target markets to identify areas of growth potential.
- Collaborated with the sales team to create tailored presentations for prospective clients.
- Engaged with customers through various channels such as email, phone, or social media.
- Created reports on activities related to the acquisition of new business accounts.
- Advised senior management on ways to improve processes related to acquiring new clients.
- Provided support during the implementation process by responding promptly to queries from clients.
Education
Bachelor of Arts - Criminal Justice
American Public University
Charles Town, WV12-2019
Skills
- Work Coordination
- Emergency Response Coordination
- Reporting and documentation
- Report Writing
- Rule Enforcement
- Report Preparation
- Inmate monitoring
- Crisis Management
- Belongings inspection
- Crime Prevention
- Records Management
- Work crew management
Timeline
A.D. 1020 Officer
Texas Department Of Criminal Justice
04.2024 - Current
Correctional Officer IV
Texas Department Of Criminal Justice
02.2024 - 04.2024
Insurance Underwriter
Citizens Inc
03.2018 - 02.2022
New Business Specialist
Citizens Inc
07.2014 - 03.2018
Bachelor of Arts - Criminal Justice
American Public University