Ashley Ramirez
Hawthorne,CA
Summary
Detail-oriented and dependable Administrative Coordinator with 10 years of progressive experience supporting executive teams, optimizing operational procedures and delivering exceptional service. Proven ability to enhance administrative processes, support inter-departmental collaboration, and produce detailed, accurate reporting for company operations. Recognized for critical thinking, adaptability and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Administrative Coordinator
Security Industry Specialists
11.2020 - Current
- Prepared detailed weekly operational reports for individual clients, covering performance data and activities across the entire U.S. region
- Proficiently utilize Salesforce and Excel to consolidate and analyze regional weekly hours, service requests, and loss prevention reports, ensuring accurate and analytical reporting.
- Reviewed and performed data entry for daily loss prevention reports, investigating discrepancies to provide reliable information to clients.
- Oversaw new employee onboarding and separations, acting as a liaison between recruiting and HR departments to ensure smooth transitions.
- Collaborated with leadership to assess needs and strategically optimize departmental plans for improved efficiency and outcomes.
- Managed vendor contracts and maintained organized records to ensure compliance and easy access.
Finance Clerk
Security Industry Specialists
05.2019 - 11.2020
- Accurately processed and invoiced over 10,000 labor hours weekly across Operations, Retail, and Special Operations divisions, ensuring timely and precise billing.
- Assisted clients with estimate requests and preparation of quarterly reports, providing accurate information to support decision-making and financial planning.
- Trained and mentored team members on invoicing processes, procedures, and client policies.
- Processed weekly Custom Cases and invoices for various states.
- Accurately billed all divisions monthly vehicle, office supplies, devices and travel expenses to Apple and other Client's.
- Invoiced monthly vehicles, office supplies, cellular devices, and travel expenses to clients for all divisions, ensuring compliance with internal billing standards and client-specific requirements.
Receptionist
Security Industry Specialists
01.2019 - 05.2019
- Interacted with vendors and internal personnel to properly assist with appointments, and meetings.
- Sorted and distributed incoming mail to the appropriate departments.
- Efficiently directed over 30 incoming calls per day to the corresponding personnel, ensuring accurate communication flow within the organization.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Prepared over 50 daily packages for shipment, pickup and courier services for prompt delivery.
Customer Service Representative
Academy Insurance
10.2014 - 01.2018
- Facilitated inter-departmental communication to effectively provide customer support.
- Accurately evaluated all insurance and customer data entered into the agency management system.
- Cross-trained and provided backup support for organizational leadership.
- Effectively communicated with customers about account changes, new insurance policies, services and potential coverage upgrades.
Receptionist Front Desk
Pride Health Services
07.2011 - 10.2014
- Greeted and determined purpose of visit and directed patients to the appropriate personnel and department.
- Managed and responded to over 50 incoming calls daily, addressing inquiries from patients and coordinating with other healthcare facilities to ensure efficient communication and service delivery.
- Scheduled and arranged office meetings and patient appointments.
- Enrolled all admissions and discharge patients into the CALOMS system.
Education
Associate of Arts - Sociology
El Camino College
Torrance, CA01-2026
High School Diploma -
Hawthorne High School
Hawthorne, CA2011
Skills
- Proficient in task management
- Project coordination
- Process improvement
- Analytical reasoning
- Administrative support
- Excellent communication
- Data analysis
- Data entry
- Client coordination
- Vendor management
- Salesforce, Excel, MS Word, Google Sheets, MacOS
- Fluent in English and Spanish
Timeline
Administrative Coordinator
Security Industry Specialists
11.2020 - Current
Finance Clerk
Security Industry Specialists
05.2019 - 11.2020
Receptionist
Security Industry Specialists
01.2019 - 05.2019
Customer Service Representative
Academy Insurance
10.2014 - 01.2018
Receptionist Front Desk
Pride Health Services
07.2011 - 10.2014
Associate of Arts - Sociology
El Camino College
High School Diploma -
Hawthorne High School
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