Ashley Ramos
Tustin,CA
Summary
Dynamic Development Assistant with 3 years of experience in diverse organizations. Skilled in collaborating with multidisciplinary groups in effective completion of office functions. Equipped with impressive history of success in the areas of service excellence, collaboration and cost efficiency. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
Work History
Development Assistant
Orange County Rescue Mission
Tustin, CA
02.2021 - Current
- Organized materials delivery, space setup and donations for events.
- Created and maintained spreadsheets to track development activities.
- Provided administrative support by scheduling meetings, managing calendars, booking travel arrangements.
- Prepared presentations for major donors and prospects.
- Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
- Attended networking events representing the organization's interests when necessary.
- Generated thank you letters to acknowledge donations promptly.
- Maintained records of all donations received including cash gifts, pledges, stocks and securities, in-kind gifts.
- Managed communications with existing donors through emails, letters, phone calls and other forms of contact.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Completed day-to-day duties accurately and efficiently.
Production Manager
Choice Lithographics
Buena Park, CA
08.2016 - 01.2020
- Established and updated production schedules to meet changing demands.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Prevented and resolved customer issues regarding production through planning.
- Established clear communication channels between management and staff members.
- Negotiated materials with suppliers to remain within budget.
- Evaluated existing processes for potential automation opportunities.
- Created reports on productivity levels, cost analysis, and inventory status.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Managed materials to meet production goals and specific customer demands.
- Supervised production schedules, production quality and on-time delivery.
- Oversaw production budget and approved expenditures to direct spending.
Executive Assistant
Choice Lithographics
Buena Park, CA
08.2016 - 01.2020
- Compiled meeting agendas and supportive materials ahead of meetings.
- Prepared invoices and drafted memos for executives.
- Executed special objectives and projects in response to executive team and board member requests.
- Followed proper accounting and bookkeeping procedures to support audits.
- Managed daily invoices, reports and proposals.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained confidential records and files related to executive operations.
- Took detailed notes in meetings and disseminated information afterward.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Customer Service Representative
AGR Group
Santa Ana, CA
05.2010 - 02.2016
- Updated system with order specifics and customer details, preferences and billing information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
- Excelled in exceeding daily credit card application goals.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Arts - Human Services
Cypress College
Cypress, CASkills
- Report Generation
- Budget Control
- Office Operations
- Clerical Functions
- Staff Management
- Performance Documentation
- Agenda Control
- Networking
- Event Planning
- Community Networking
- Documentation and Reporting
- Donation Solicitation
- Strategic Thinking
- Database Administration
- Team Coordination
References
References available upon request.
Timeline
Development Assistant
Orange County Rescue Mission
02.2021 - Current
Production Manager
Choice Lithographics
08.2016 - 01.2020
Executive Assistant
Choice Lithographics
08.2016 - 01.2020
Customer Service Representative
AGR Group
05.2010 - 02.2016
Associate of Arts - Human Services
Cypress College
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