Ashley Ramsey
Indore,WV
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
13
13
years of professional experience
Work History
Concierge
National Travel Inc.
Charleston , WV
07.2024 - 11.2024
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Took reservations from patrons by phone or online.
- Offered guests beverages and refreshments upon check-in.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Assistant Manager
Dollar General
Clay, WV
05.2020 - 04.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Office Manager
H & R Block Tax Services
Clendenin, WV
11.2011 - 06.2018
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.
- Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
- Researched complex tax issues in order to provide accurate advice and guidance.
- Assisted clients with the preparation of financial documents related to taxes.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Identified potential areas of risk associated with client's taxation activities.
- Analyzed financial data such as income statements and balance sheets to determine how it affects a client's taxes.
- Advised clients on strategies for minimizing their tax liability within legal parameters.
- Provided technical assistance to other professionals in the organization as needed.
- Prepared various reports that summarize analysis results related to taxation issues.
- Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
- Collaborated with colleagues across the organization on special projects relating to taxation matters.
- Attended continuing education courses related to taxation topics.
- Performed detailed reviews of client accounts prior to filing taxes in order to identify any discrepancies or errors.
- Conducted research into new legislation or rulings that could affect a client's taxes.
- Negotiated settlements between taxpayers and government agencies when necessary.
Education
High School Diploma -
Clay County High School
Clay, WV05-2003
Skills
- Quality Assurance
- Customer Service
- Sales
- Front desk support
- Travel Coordination
- Vendor interaction
- Team Supervision
- Conflict Resolution
- Guest Services
- Cash Handling
- Data Entry
- Cash counting
- Money sorting
- Daily Deposits
Timeline
Concierge
National Travel Inc.
07.2024 - 11.2024
Assistant Manager
Dollar General
05.2020 - 04.2022
Office Manager
H & R Block Tax Services
11.2011 - 06.2018
High School Diploma -
Clay County High School
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