Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Ashley Randall

Dallas,TX

Summary

Focused office assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Office Administrative Assistant

Judge Fite Century 21
01.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Medical Receptionist

Cedar Hill Healthcare Center
02.2017 - 04.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Education

GED -

Desoto High School
06.2020

Skills

  • Data Entry

  • Clerical Support

  • Administrative Support

  • Scheduling appointments

  • Attention to Detail

  • Strong time management

  • Great communication skills

  • Reliability and Adaptability

  • Good Telephone Etiquette

  • Appointment Scheduling

  • Critical Thinking Skills

  • Database entry

  • Fast typing

  • Organization and prioritization skills

Languages

English
Native or Bilingual
Spanish
Limited Working

Software

Microsoft Outlook

Microsoft Word

CRM

Data Entry

Microsoft Excel

Calendly

Google Workspace

Trello

Dropbox

Timeline

Office Administrative Assistant

Judge Fite Century 21
01.2022 - 08.2024

Medical Receptionist

Cedar Hill Healthcare Center
02.2017 - 04.2021

GED -

Desoto High School
Ashley Randall