Ashley Ransom

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
• Trained new team members on accounts payable processes, fostering a productive work environment.
• Reduced processing errors, implemented double-check system for all outgoing payments.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Implemented new accounting processes to decrease spending and work flow downtime.

• Monitor associates calls for coaching opportunities
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Locate service providers in a non-covered area in a timely manner, negotiate labor rates while also assisting with signing up new vendors
• Provide interface between customer, dealers and service provider when attempting to resolve service issues
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Assisted in recruitment to build team of top performers.
• Generated reports detailing findings and recommendations.
• Reduced downtime for end-users by troubleshooting and resolving complex network issues promptly.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

FORMALLY WARRANTECH: AN AMTRUST FINANCIAL COMPANY ACQUIRED BY AMYNTA IN MARCH OF 2018

• Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
• Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
• Assessed customer needs and recommended suitable insurance policies.
• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Posted payments to accounts and maintained records.
• Checked documentation for accuracy and validity on updated systems.
• Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
• Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.

• Company Overview: FORMALLY WARRANTECH: AN AMTRUST FINANCIAL COMPANY ACQUIRED BY AMYNTA IN MARCH OF 2018
• Mentored and coach new customer service representatives
• Provided coaching and team building skills to new associates
• Identified and addressed needs of business to ensure timely response to all requests
• Handled escalated issues and de-escalated callers when necessary
• Provided direct communication to the Supervisor/Manager of the department to identify areas of opportunity for new associates
• Generated daily work load reports & department game plans to direct staff into daily actions
• Attended weekly team meetings and provided feedback & reports of staff’s weekly performances including QA to upper management
• Acts as a point of contact for any escalations between the escalations department and the claims department
• Assumed supervisory role in the absence of the Call Center Supervisor
• FORMALLY WARRANTECH: AN AMTRUST FINANCIAL COMPANY ACQUIRED BY AMYNTA IN MARCH OF 2018