Summary
Work History
Skills
Timeline
Generic
Ashley Rappelt

Ashley Rappelt

Crown Point,IN

Summary

Self-motivated professional highly experienced in customer service and administration. Given my experience, my ability to multitask, and my drive for excellence, I believe I could be a terrific addition to any team. Over the years, I have gained experience in different roles, including leadership, and am dedicated to teamwork and customer service. I am also a quick learner and can adapt easily to any situation, given the opportunity.

Work History

Memory Care Housekeeping Specialist

Independence Village Zionsville West
Zionsville, IN
01.2024 - Current
  • Emptied trash receptacles throughout the property.
  • Assisted in creating an environment that was safe for all residents while promoting independence when appropriate.
  • Adhered strictly to policies and procedures designed by Memory Care Facility management team.
  • Ensured compliance with state regulations regarding documentation requirements within the facility.
  • Observed changes in behavior or physical condition of residents and reported any concerns to supervisor.
  • Assisted in the development and implementation of individualized care plans for each resident.
  • Provided compassionate companionship during times of distress or confusion due to memory impairment issues.
  • Gained a comprehensive understanding of dementia-related behaviors and strategies for managing them effectively.

Front Desk Receptionist

Indiana Neurology and Pain Centers
Indianapolis, IN
06.2023 - 10.2023
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.

Optometric Technician/Receptionist

Macha Family Eyecare
Indianapolis, IN
09.2022 - 03.2023
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Checked patient records for accuracy and updated them when necessary.
  • Scheduled appointments for patients according to their needs and preferences.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Maintained a clean work environment by sterilizing instruments after each use and maintaining the office.
  • Contacted insurance companies to verify coverage information prior to treatment.

Activities Coordinator

Traditions at Reagan Park
Avon
06.2021 - 12.2021
  • Schedule and implement activities for residents living in Memory Care and Assisted Living units
  • Assist with meal times to ensure all residents maintained healthy diets
  • Engage residents in such therapies as music, puzzles, etc., to engage their minds
  • Contact loved ones to give updates on resident statuses.

Scheduling Coordinator

The Neurological Institute & Specialty Centers
Merrillville
03.2020 - 08.2020
  • Scheduled appointments for patients for 10+ providers, which included return appointments and testing
  • Obtained prior authorizations for testing and procedures and verified insurances
  • Confirmed appointments to ensure a full schedule for each department
  • Collected payments for copays, balances, telehealth visits, etc.

Optometric Technician

Moses Eyecare
Crown Point
06.2017 - 07.2018
  • Collect patient history for the doctors to help fully understand patient's history
  • Check patients in and out and coordinate with front desk and opticians for superior customer service
  • Assist doctor and perform necessary medical tests for each patient using various tools and machines
  • Complete prescription orders
  • Light cleaning and office maintenance.

Skills

  • Office Administration
  • Medical Records Management
  • Multi-Task Management
  • Medical terminology knowledge
  • Customer service excellence

Timeline

Memory Care Housekeeping Specialist

Independence Village Zionsville West
01.2024 - Current

Front Desk Receptionist

Indiana Neurology and Pain Centers
06.2023 - 10.2023

Optometric Technician/Receptionist

Macha Family Eyecare
09.2022 - 03.2023

Activities Coordinator

Traditions at Reagan Park
06.2021 - 12.2021

Scheduling Coordinator

The Neurological Institute & Specialty Centers
03.2020 - 08.2020

Optometric Technician

Moses Eyecare
06.2017 - 07.2018

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Ashley Rappelt