Ashley Rawls
Austin,TX
Summary
ACCOUNTING EXCELLENCE, STRATEGIC PLANNING | CUSTOMER SERVICE PROFESSIONAL Dedicated, detail oriented, and experienced professional with 8 years in Customer Service & Management roles. Focused leader with driven goals, to go above & beyond to achieve expectations with passion in creating business solutions that exceed sales & ensure customer excellence. Specialized & enjoy merchandising, improving retail solutions & involvement developing innovative ideas while improving sales, expectations and customer service improvement. Maintain a professional reputation for optimization, leveraging cost & resource reductions while growing revenue in speed to market. Extensive background in and skill-sets in working cross functional, customer service excellence, collaboration with others & people oriented. Personal drive to achieve organizational goals and metrics & flawless execution using business strategies. 10+ years customer service excellence and end-user satisfaction 9 years Retail & Business Management, driving Profitable Growth, launch business ventures and transform existing operations in the industry, consumer, retail and sectors 10+ years of retail sales & knowledge in business operations, merchandising and supply chain Over 7 years of supervising business with direct reports & vendor management 8 years of Business Analytics, sales forecasting and reporting, management of financial on P&Ls & budgets 7 years Leadership Roles and Duties, overseeing productivity & day to day operations, while providing direct reports with career guidance and mentorship Successfully produced 10% growth increase each month & assisted in producing $10mill profit, department wide Willing to relocate: Anywhere
Overview
15
15
years of professional experience
Work History
Coverage Specialist
Arrive Logistics
- Freight Brokers work in the logistics field and are responsible for assisting shippers and freight carriers
- An average resume sample for Freight Broker mentions duties such as tracking shipments, looking for new clients, answering to customer inquiries, delivering marketing material, and preparing financial reports
- Ability to multitask and work in a fast-paced environment
- Negotiation skills
- Basic computer skills
- Networking skills
- Time management skills
- Generating leads and attracting new prospects, and developing a sales pipeline
- Identifying and selecting reputable and safe carriers for freight services
- Providing customers with shipping quotes
- Booking orders with carriers
- Assisting to prepare carriers for loads
- A Logistics Coordinator facilitates communication between production, sales and distribution stages to promote a healthy and efficient supply chain
- Their responsibilities often include: Coordinating transportation providers to ensure prompt and proper movement of shipments.
- Listened and responded to customer requests and forwarded necessary information to superiors
- Interpreted clients' needs and introduced services to fit specific requirements
- Developed and managed relationships with key clients and partners to drive growth
- Developed and implemented systems to track customer feedback and satisfaction
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities
Accounts Payable Specialist
Arrive Logistics
11.2020 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Managed invoices for new materials and parts.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Reconciled bank accounts to verify accuracy of cash records.
- Evaluated financial records to detect errors and discrepancies.
- Assisted manager in conducting internal audits to analyze findings.
- Registered transactions and data on accounting database to track history and safeguard information.
- Reorganized accounts payable processes, decreasing supplier payment delays from [1] to [15] days
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Reached out to vendors and customers to verify information and follow up on client issues
- Prepared month-end closing entries for detailed reporting and recordkeeping
Mortgage Processor
Logistic Valuation, LLC
08.2020 - 11.2021
- The appraisers puts together an official appraisal report which he sends to the loan processor
- The processor's job is to follow up on the appraisal if it's delayed or to clear up any questions or confusion with the appraiser
- Loan processors order the title work to look at the chain of ownership
- The mortgage loan processor works with a title or escrow company to collect information about the property you're buying — and ensure it's free of any ownership claims
- If a home appraisal is needed, the loan processor collects a fee from you to pay for it and schedules it with an appraisal company in a timely manner
- Once you settle on a loan program, the loan processor takes over
- You’ll hear a lot from the processor as he/she has questions or needs more documents (proof of your eligibility)
- Loan processors do a lot
- They are responsible for reviewing your information and filling in any missing information before sending your file to underwriting to get approved.
Chargeback Analyst
Walmart
01.2019 - 06.2021
- Chargeback analysts examine chargeback data to discover the root causes of your chargebacks and identify what made them happen in the first
- A chargeback analyst is a payments industry professional who deals with banks, processors, consumers, merchants, and card networks
- Their primary job is to review, analyze, and resolve customer disputes
- Chargeback analysts investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and/or debits to cardholders or merchants or writing off transactions.
Office Manager
05.2015 - 09.2020
- Support current & customer accounts, maintain business continuity & assist in business growth
- Plan, administer & control business contracts, equipment maintenance & supplies
- Assist & coordinate internal & external business partnerships and business meetings
- Direct service departments, agencies & internal organizational affairs and events
- Globally develop enterprise SaaS platforms, robotics, optimization strategizing, supply chain & logistics solutions
- Prepare, review & submit all operational reporting, scheduling and communicate with daily updates
- Create PowerPoint using business goals & KPI’s, track and measure success with charts & graphs
- Manage & oversee all construction and renovation projects to ensure success through project cycle
- Establish project milestones with key stakeholders, project tracking reports & daily conference calls
- Meet customer's demands and trends; ensure customer satisfaction & operate efficiently with little oversight
- Improve & manage all facility environmental, health & security standards are consistently met
- Uphold company compliance standards & regulations for company, state & government standards and regulations
- Maintain finances, budget planning and P&Ls & budget tracking
- Prepare and preset operational reports and schedules for accurate reporting
- Oversee construction and renovation projects to improve workforce efficiency and cost-avoidance
- Maintain environmental safety, security and health within all facilities
- Order adequate store supplies while working close with distributors and relationship building
Leasing Agent Manager
Waterside Apartments
09.2017 - 04.2018
- Manage apartment complex operating times, parties, events and employee schedules
- Communicate strong commercial property selling skills, ensure word of mouth and leasing specials get out to potential customers
- Provide customer’s and residents with clean, well-kept facility and groundskeeper
- Hire and manage 3rd parties for lawn care, gardening and grounds keeper
- Work diligently, face-to-face with new customers and residents, documenting concerns, updates or resident concerns in log books
- Skilled persuasion conversations, securing clients to buy or sell properties within market price range and close deals
- Quickly find answers to questions or concerns, maintain close relationships with internal and external partners for fast problem-solving ad collaboration expertise
Department Manager
Cosmetics, Walgreens
10.2012 - 09.2015
- Facilitate new department and companywide products, prototypes, testing & modular resets
- Hire, interview and manage applicants or new hires, maintain, list job requisitions & interviews
- Manage internal & support diverse teams & ability to drive customer value
- Long-term value thinker, develop short term results to increase customer trust & ownership
- Lead and develop others and manage with positivity, encouragement, career growth & development
- Guide, positive coaching and write annual evaluations with professional & constructive feedback
- Manage daily operations to achieve company initiatives, enforce company policies & visions
- Support internal business, pipeline target, align initiatives & focus on key business goals
- Input daily orders for restock inventory of products as needed, maintain shelf & product facing
- Promote Creativity, Invention & Simplify solutions; Measure, track sales, wins & celebrate success
- Creator with strong judgement & diversity, active listener with effective feedback
- Add & build strategic partnerships with internal associates, customers & business relationships
- Maintain sales, record goal and progress in addition to price checks & changes
- Plan and coordinate promotional sales, advertising, campaigns and special events
Customer Service Specialist
Walmart Supercenter
04.2011 - 10.2012
- Adjust mods & print layouts with crucial business factors, such as limited space
- Assisted electronics department with locking systems used on future electronics devices, ideally created to minimize theft & inventory store level
- Identify opportunities, recommend solutions, engage cross-functional teams & leadership teams
- Align resource schedules according to store hours, schedules and holiday times
- Set store expectations with company policies and standards or guidelines
- Lead escalation or critical engagement calls until resolution is provided to customer or end user
- Communicate product sales & status updates, sales goal progress or risks on newly developed & advertised product
- Identify customer expectations and needs, addressing customer concerns through proper communication and escalation channels
- Desire to solve customer service relationships and business opportunities that arise
- Correct & verbally communicate all in-store findings that face risk of violating state & federal codes, standards, license & requirements with high sense of urgency
- Proactive planning & scheduling system shut downs as needed, troubleshoot store hardware & software and ensure pricing tags and rollbacks are accurately presented
- Create follow-up on opportunities that occurred within the store, eliminate & prevent in-store fall & safety risks to ensure reoccurrence doesn’t occur
- Manage product follow up’s & perform QA audits, manage inventory orders, in-stock shelf availability and shortages
Beauty Consultant, Customer Services & Sales Representative
Ulta Beauty
06.2008 - 04.2011
- Report and log tickets for store needs & service
- Restore Ulta’s down POS Register systems, debit readers & registers, when no sales transactions are processing
- Restore functionality with engagement of IT and SME collaboration until all POS devices & register process visibility of sales re-occurring in all system interfaces
- Pull and communicate new store item arrivals & sales analysis
- Engage on inventory levels, department replenishment and space; plan with innovation & future
- Eliminate customer & associate impact at store level; temp fix is used & dev engagement is conducted for long-term resolution & permanent fix
- Maintain clean and sanitary work stations, before & after every client
- Master personalized cuts, trims and shape hair based on individual customer requests
- Perform facials features, color treatment & beauty therapy
- Schedule client appointments, maintain customer records and charts according to treatments to ensure customer services provided, ensuring excellence reoccurs with client’s next appointment
- Operate cash registers to receive payments and end of day sales reporting
- Develop new styles and techniques and treatments for chronic scalp conditions
Education
Academy of Professional Cosmetology
Rogers, ARGED - undefined
Career Academy of Hair Design
Springdale, ARHigh school diploma - undefined
Trade School
Springdale, ARSkills
- Business Solutions
- Product Solutions
- People Management
- Supply
- Strategies
- Power Point Presentations
- Financials
- Budgeting
- Cost Reduction
- Forecast Planning
- Operations Management
- Sales Predictions
- Leadership
- Mentorship
- Audits
- Project Assistance
- New Hire Onboarding
- Hiring
- Process
- Customer Service
- Relationship Building
- Team Work
- Collaboration
- Professional
- Active Listener
- Quick Learner & Multi-Tasking
- Superb Telephone
- Skills
- Time Management & Problem Solver
- Professional Affiliations & Service Groups
- Women’s Resource Group
- Women’s Business Leadership
- Community Service for
- Samaritan House
- Snack Pack for Kids Program
- United Way Service Groups
- Real estate appraisal
- Sales analysis
- Strategic planning
- QuickBooks
- Research
- Social media management
- Data collection
- DocuSign
- Google Docs
- Clerical experience
- Microsoft Access
- Filing
- Accounts receivable
- Databases
- Salesforce
- Analysis skills
- Phone triage
- Typing
- Web services
- Customer support
- Contracts
- FileMaker
- Ellucian
- Process improvement
- Information security
- Public health
- Assembly
- Order management system
- Negotiation
- Multi-line phone systems
- Basic Accounting Principles
- Record Releases
- Balance Accounts
- Management Collaboration
- Visual Merchandising
- HVAC Systems
- Income Statements
- Records Transfers
- Quarterly Reviews
- Month-End Closings
- Journal Updates
- Payroll Processing
- Expense Tracking
- Accounts Payable and Accounts Receivable
- Payment Calculation
- Monthly Close Reporting
- Office Supplies and Inventory
- Account Reconciliation
- GAAP Principles
- Payroll Preparation and Processing
Timeline
Accounts Payable Specialist
Arrive Logistics
11.2020 - Current
Mortgage Processor
Logistic Valuation, LLC
08.2020 - 11.2021
Chargeback Analyst
Walmart
01.2019 - 06.2021
Leasing Agent Manager
Waterside Apartments
09.2017 - 04.2018
Office Manager
05.2015 - 09.2020
Department Manager
Cosmetics, Walgreens
10.2012 - 09.2015
Customer Service Specialist
Walmart Supercenter
04.2011 - 10.2012
Beauty Consultant, Customer Services & Sales Representative
Ulta Beauty
06.2008 - 04.2011
Coverage Specialist
Arrive Logistics
Academy of Professional Cosmetology
GED - undefined
Career Academy of Hair Design
High school diploma - undefined
Trade School