Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Ray

Opelika,AL

Summary

Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of stressful situations and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Assembly Line Associate

Kia Motors Manufacturing Georgia
West Point, GA
11.2023 - 02.2025
  • Worked on Final 1 North, Team 3.
  • It consisted of installing carpet, a console, a U-joint bolt, air ducts, heater hoses, and a radiator in the Kia car.
  • Provided assistance in producing wiring components or assemblies.
  • Worked through each required task and step in production processes.
  • Recognized defective material and reported issues to team leaders.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.

Assembly Line Worker

Malone Solutions
West Point, GA
05.2023 - 10.2023
  • Worked on Final 1 North for Kia Motors Manufacturing.
  • It consisted of installing of carpet, a console, a u-joint, air ducts, heaters hose and radiator to the Kia Car.
  • Ensured compliance with company policies and procedures at all times.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Organized work area daily to ensure efficient workflow throughout shift.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Warehouse Worker

ResourceMFG
Auburn, AL
03.2023 - 04.2023
  • Nashville Wire Products was the name of the company.
  • Developed and manufactured complex metal solutions that are found in millions of homes, retail stores, warehouses, and restaurants.
  • Such as wire decking, perforates decks, carts, and racks.

Cashier

Gas Express (Kangaroo Express)
Auburn, AL
09.2022 - 03.2023
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Verified customer age requirement for alcohol or tobacco purchases.

Benefit Specialist

Spectraforce
Auburn, AL
11.2022 - 02.2023
  • Company name was Amerisourcebergen
  • Contract Job for 6 Months
  • Remote Job
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
  • Maintained accurate records of all employee benefit data including claims history and plan costs.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Processed enrollment forms, changes in status forms, terminations and other benefit documents in a timely manner.
  • Developed and distributed communications materials to educate employees about their benefits and any changes.
  • Assisted employees with filing claims for medical expenses or other eligible services covered by their plans.

Warehouse Associate

ResourceMFG
Auburn, AL
06.2022 - 09.2022
  • Assignment Jobs:
  • PCA - Made boxes for various companies to fit their shipping need by machine and hand
  • Pharmavite- Vitamin company; verified products after the packing to make sure the correct amount was in the correct packaging for delivery.
  • Applied correct labeling
  • Placed boxes on correct pallet for delivery.

Apparel Associate

Walmart
Auburn, AL
05.2022 - 06.2022
  • Handled returns and exchanges according to company policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Greeted customers promptly to engage and assist with apparel needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Recommended, selected and located merchandise based on customer desires.

Production Line Assembly Worker

Surge Staffing
Opelika, AL
04.2022 - 05.2022

Briggs and Stratton

  • Shaped, cut and molded materials for production applications.
  • Followed safety protocols at all times while operating machinery or handling hazardous materials.
  • Recognized defective material and reported issues to management.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Adjusted machine settings according to product specifications and production requirements.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.

Tugger Driver/Quality Control Specialist

Badcock Home Furniture
Lagrange, GA
04.2021 - 04.2022
  • Started through Temporary Service Company, Surge Staffing, in Lagrange, GA.

Tugger driver.

  • A motorized machine used in industrial settings to move heavy loads on wheels, like carts or trolleys, by pulling them along.
  • Moved the product to the appropriate area for loading to be shipped.
  • Assessed equipment for damage, wear, battery life, and fluid level before and after the shift.
  • Reviewed daily production schedules to perform effectively, and delegated tasks.

Then I was hired and promoted to Quality Control Specialist.

  • Created databases and spreadsheets to improve inventory management.
  • Completed physical inventory counts each day and month by foot and stand-up forklift.
  • Performed data entry and completed proper paperwork.
  • Worked with supervisors and team members to understand supply needs, and bring levels within desired tolerances.
  • Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
  • Operated a mechanical lift to accurately count the inventory of the warehouse (10 ft. higher in the air).
  • Making sure the safety harness is tight and secure for proper safety.

Patty Packer

Staffing Connections
Opelika, AL
11.2020 - 04.2021
  • Utilized hand tools and equipment for efficient packing and sealing of goods.
  • Arranged items on pallets according to size and weight.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Weighed or counted items for distribution to conform to company standards.
  • Participated in training sessions to learn new packing techniques and safety procedures.

Production Line Assembly Worker

Staffing Connections
Opelika, AL
08.2020 - 11.2020
  • Recognized defective material and reported issues to management.
  • Used mathematics skills to calculate material consumption, hourly rates, and relevant assembly details.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Utilized hand tools such as screwdrivers, drills, hammers and wrenches for product assembly tasks.

Folder

Chic Soul
Auburn, AL
06.2020 - 08.2020
  • Trained new employees on operation of the folders according to company procedures.
  • Stacked folded products neatly in boxes ready for shipping or storage.
  • Collaborated with team members to finish runs on tight deadlines.
  • Examined final products for conformance with quality and design standards.
  • Removed and stacked completed items in preparation for shipment.

General Cleaner

Defender Services Inc
Auburn, AL
03.2020 - 06.2020
  • Serviced, cleaned and restocked restrooms.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpets and upholstered furniture.
  • Washed walls, ceilings and woodwork as needed.
  • Sanitized frequented areas and equipment using approved supplies.
  • Followed company uniform, performance and security policies with every job.

Cashier

CVS Pharmacy
Auburn, AL
02.2020 - 03.2020
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered phone calls to assist customers with questions and orders.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Assembly Line Worker

Staffing Connections
Opelika, AL
01.2020 - 02.2020
  • Worked through each required task and step in production processes.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Monitored assembly line operations and identified any issues or problems that arose.

Cashier

Zaxbys
Auburn, AL
01.2019 - 01.2020
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained work area and kept cash drawer organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Offered customers carry-out service at completion of transaction.
  • Greeted customers promptly and responded to questions.

Customer Service Representative

Concentrix
Auburn, AL
08.2019 - 11.2019
  • Remote Job
  • Contract Job
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided accurate information about products and services to customers.

Assembly Worker

Staffing Connections
Opelika, AL
06.2019 - 08.2019
  • Collaborated with a team to meet or exceed production targets.
  • Worked at fast and steady pace to meet production goals.
  • Participated in regular team meetings to discuss progress on current projects.

Assembly Line Worker

Surge Staffing
Opelika , AL
05.2019 - 06.2019
  • Worked through each required task and step in production processes.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Maintained assembly and production equipment to meet operational goals.

Assembly Line Worker

Surge Staffing
Opelika, AL
02.2019 - 05.2019
  • Made the parts for Hyundai cars
  • Made the floor covers and the back of the seat
  • Laid the carpet for the floor of the car and drilled the holes for the next steps in the process
  • Completed accurate assembly work by positioning and aligning components.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.

Warehouse Associate

Chic Soul
Auburn, AL
01.2018 - 02.2019
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed boxes and stock using organizational guidelines.
  • Assisted in packaging and labeling of products for shipment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.

Customer Service Representative

American Home Shield
Lagrange, GA
03.2017 - 11.2018
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Lafayette High School
Lafayette, AL
05-2012

Skills

  • Hand-eye coordination
  • Assembly techniques
  • Equipment operation
  • Microsoft Office Suite
  • Positive and professional
  • Written and verbal communication
  • Team collaboration
  • Ordering and stocking
  • Customer service excellence
  • Patience and empathy
  • Decision making aptitude
  • Work ethic and integrity
  • Reliability and punctuality
  • Hospitality and accommodation
  • Complaint resolution
  • Escalation management
  • Creative problem solving

Timeline

Assembly Line Associate

Kia Motors Manufacturing Georgia
11.2023 - 02.2025

Assembly Line Worker

Malone Solutions
05.2023 - 10.2023

Warehouse Worker

ResourceMFG
03.2023 - 04.2023

Benefit Specialist

Spectraforce
11.2022 - 02.2023

Cashier

Gas Express (Kangaroo Express)
09.2022 - 03.2023

Warehouse Associate

ResourceMFG
06.2022 - 09.2022

Apparel Associate

Walmart
05.2022 - 06.2022

Production Line Assembly Worker

Surge Staffing
04.2022 - 05.2022

Tugger Driver/Quality Control Specialist

Badcock Home Furniture
04.2021 - 04.2022

Patty Packer

Staffing Connections
11.2020 - 04.2021

Production Line Assembly Worker

Staffing Connections
08.2020 - 11.2020

Folder

Chic Soul
06.2020 - 08.2020

General Cleaner

Defender Services Inc
03.2020 - 06.2020

Cashier

CVS Pharmacy
02.2020 - 03.2020

Assembly Line Worker

Staffing Connections
01.2020 - 02.2020

Customer Service Representative

Concentrix
08.2019 - 11.2019

Assembly Worker

Staffing Connections
06.2019 - 08.2019

Assembly Line Worker

Surge Staffing
05.2019 - 06.2019

Assembly Line Worker

Surge Staffing
02.2019 - 05.2019

Cashier

Zaxbys
01.2019 - 01.2020

Warehouse Associate

Chic Soul
01.2018 - 02.2019

Customer Service Representative

American Home Shield
03.2017 - 11.2018

High School Diploma -

Lafayette High School
Ashley Ray