Ashley Ready
Sanford,FL
Summary
I pride myself in being a detail-oriented and dedicated employee who thrives in dynamic environments, adapting quickly to new challenges. With a focus on empathy and collaboration, I am committed to supporting team goals while maintaining high-quality results.
Overview
6
6
years of professional experience
Work History
Account Manager II
Paylocity
12.2023 - Current
- Maintained a book of business of 65+ clients, keeping a focus on client satisfaction and retention
- Served as the main point of contact for all my client's inquiries and problem resolution, relating to technical system errors or HR and payroll scenarios
- Mentored junior account managers on best practices for relationship building, account management strategies, and troubleshooting Paylocity issues
- Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines
- Thoroughly trained in the Paylocity product suite and kept up-to-date with any new product releases and updates
Insurance Verification / Front Desk Receptionist
Lake Mary Dental
06.2022 - 11.2023
- Verifying insurance before patients come in for appointments.
- Getting insurance breakdowns for every patient so we can accurately estimate out of pocket expenses.
- Treatment planning for any work being done in the office and going over those treatment plans with patients.
- Answering phones and scheduling appointments.
- Assisting other front desk staff with anything they need.
- Proficient in Eaglesoft dental software.
Front Desk Receptionist
West Asheville Family Dentistry
01.2022 - 04.2022
- Checking in patients, gathering insurance information and verifying eligibility.
- Walking out patients and collecting payment.
- Processing insurance checks, making necessary adjustments, scanning in EOBs.
- Routinely checking outstanding claims to make sure claims are processed correctly.
- Answering phones, scheduling appointments, answering any patient questions.
- Proficient in Eaglesoft dental software.
Shift Supervisor
Starbucks
05.2019 - 11.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
Education
High School Diploma -
T.C. Roberson High School
Asheville, NC06-2014
Skills
- Problem resolution
- Excellent communication skills
- Multi-task management
- Quick-learning
Timeline
Account Manager II
Paylocity
12.2023 - Current
Insurance Verification / Front Desk Receptionist
Lake Mary Dental
06.2022 - 11.2023
Front Desk Receptionist
West Asheville Family Dentistry
01.2022 - 04.2022
Shift Supervisor
Starbucks
05.2019 - 11.2021
High School Diploma -
T.C. Roberson High School
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