Ashley Ream Burak
Winston-Salem,NC
Summary
Energized Sales Operations Analyst with years of experience liaising with sales representatives, management, and stakeholders. Success in developing aggressive sales program overhauls for significant improvement in margins and revenues. I possess extensive customer engagement and conflict resolution skills. Highly skilled in developing strategies to attract mission-driven results. Organized, respectful, personable and professional under pressure, with a motivated, energetic nature. Eager to bring years of extensive relationships with community, business, and education leaders to a role focused on growth and transformative leadership.
Overview
12
12
years of professional experience
Work History
Sales Operations Analyst
Curtis Lane Equipment
05.2023 - Current
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Collaborated with sales executives to determine sales areas that could be improved.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Delivered key metrics for sales, credit and warranties to drive success of business.
- Increased market share by devising plans based on research findings and data.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
Volunteer Coordinator/Grant Writer
Winston Salem Forsyth County Schools
08.2015 - Current
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
- Researched appropriate funding sources such as government programs and private foundations.
- Developed impactful grant applications to enhance organization's potential for funding awards.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Helped develop special programs, events and workshops to inform and better involve parents.
- Cultivated positive and supportive relationships with community and family members to build productive academic environments that enhanced student engagement and academic performance.
- Used strategies such as school newspaper and online methods to update parents with latest information.
Claims Resolution Analyst
National General Insurance Company
03.2018 - 05.2023
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Established productive working relationships with public officials and law enforcement officers.
- Maintained suspicious claims database and prepared reports for supervisors.
Project Coordinator
TriMark USA LLC
01.2022 - 01.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Client Service/Claims Coordinator
Darst Insurance
11.2019 - 08.2021
- Conducted training and mentored team members
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Coordinated special projects and managed schedules.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Updated reports, managed accounts and generated reports for company database.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Realtor/Transaction Coordinator
Hillcrest Realty
01.2015 - 02.2017
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Events/New Opening Coordinator
Gallins Foods
01.2012 - 01.2016
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Managed event logistics and operations.
Education
Bachelor of Science - Business Administration And Management
Appalachian State University
Boone, NCAssociate of Science - Business Management
Forsyth Technical Community College
Winston-Salem, NCSkills
- Training and mentoring
- Client Retention
- Attention to detail
- Office Management
- Collaborative team player
- Organized
- Energetic self-starter
- Microsoft Office/Google Suite
- Funding Source Research
- Proposal Development
- Report writing skills
- Institutional Fundraising
- Event Coordination
- Contract Management
- Project Management
- Budgeting
- Database Management
- Key stakeholder relationship building
- Business development and planning
- Research
- Forecast Tracking
- Public and Media Relations
- Inventory Audits
- Operational Efficiency
- Data Analysis
- Presentation Development
- Rebate Management
Timeline
Sales Operations Analyst
Curtis Lane Equipment
05.2023 - Current
Project Coordinator
TriMark USA LLC
01.2022 - 01.2023
Client Service/Claims Coordinator
Darst Insurance
11.2019 - 08.2021
Claims Resolution Analyst
National General Insurance Company
03.2018 - 05.2023
Volunteer Coordinator/Grant Writer
Winston Salem Forsyth County Schools
08.2015 - Current
Realtor/Transaction Coordinator
Hillcrest Realty
01.2015 - 02.2017
Events/New Opening Coordinator
Gallins Foods
01.2012 - 01.2016
Bachelor of Science - Business Administration And Management
Appalachian State University
Associate of Science - Business Management
Forsyth Technical Community College
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