ASHLEY REAM Burak

• Negotiated contracts with key customers to maximize profitability for both parties.
• Performed audits of customer accounts to ensure accuracy of data entry.
• Implemented new processes and procedures to improve customer service experience.
• Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
• Collaborated with functional managers to develop program resource plans and assign program resources.
• Managed external client and business partner relationships.
• Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.

• Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources
• Developed impactful grant applications to enhance organization's potential for funding awards
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.

• Enabled sales operations to run smoothly through effective management of department's workflows and processes.
• Analyzed market trends, customer preferences, and competitor data to develop effective sales strategies.
• Researched competitive landscape and identified new growth opportunities for expanding business operations.
• Prepared presentations for executive level meetings related to Sales Operations initiatives.
• Performed financial analysis of potential deals to determine their viability and profitability.
• Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate

• Identified insurance coverage limitations with thorough examinations of claims documentation and related records
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Negotiated settlements with claimants and attorneys to resolve claims efficiently and fairly.
• Supported policyholders through the claims process, providing exceptional customer service.

• Kept projects on schedule by managing deadlines and adjusting workflows
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Managed communication channels between various teams involved in the execution of complex projects.
• Increased product knowledge by staying up to date on product offerings, features and functionality.

• Conducted training and mentored team members

• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.

• Updated reports, managed accounts and generated reports for internal and external stakeholders

• Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

• Monitored metrics and developed actionable insights to improve efficiency and performance.

• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram
• Updated reports, managed accounts and generated reports for company database.
• Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
• Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
• Managed real estate transactions from initiation to closing.
• Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
• Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.

• Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
• Designed systems to track progress of individual franchises against corporate goals.
• Developed training programs for new franchisees.
• Facilitated training sessions for staff members on customer service best practices.
• Coordinated with vendors regarding product selection, pricing negotiations and delivery timelines.
• Assisted with the development of business plans, budgets and staffing requirements.