Ashley Reddish
Great Falls,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Security Officer
St. Moritz Security Service Inc.
Richburg , South Carolina
09.2024 - Current
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored security cameras to identify and respond to suspicious activity.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Completed incident reports to record security or loss prevention incidents.
- Checked for safety hazards and took corrective action when necessary.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Receptionist
Holiday Inn Express Hotel
Richburg, SC
08.2023 - 10.2024
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support including photocopying, faxing, and filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated company events with venues and advised staff of pertinent details.
- Used company badging system to create badges for new employees and visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with travel arrangements for staff and management.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Signed for packages, recorded deliveries and distributed to personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Scheduled and confirmed appointments for clients and staff.
- Scheduled space or equipment for special programs, meetings and conferences.
- Conducted testing of software and systems to ensure quality and reliability.
1st Assistant Department Manager
QuikTrip
Indian Land, SC
10.2022 - 08.2024
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assigned work and monitored performance of project personnel.
- Implemented new policies designed to improve efficiency within the store.
- Provided support during peak periods such as holidays or seasonal changes.
- Evaluated employee performance on a regular basis providing feedback as needed.
- Supervised and coordinated daily activities of department staff to ensure efficient operation.
- Recruited and trained new employees to meet job requirements.
- Maintained records of employee attendance, performance reviews, and disciplinary actions taken.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with health and safety standards within the department.
- Conducted regular meetings with staff members to discuss progress towards goals set by management team.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed strategies to motivate staff, resolve conflicts, and improve customer service.
- Analyzed sales data to identify trends in customer preferences or purchasing patterns.
- Managed stockroom organization ensuring accuracy when receiving shipments or restocking shelves.
- Created and managed budgets for travel, training, and team-building activities.
- Served as primary contact between customers and management regarding product inquiries or complaints.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Implemented promotional campaigns to increase revenue and attract new customers.
- Created weekly schedules for the department staff based on store traffic volume and peak hours of business.
- Trained new employees on department policies and procedures.
- Monitored inventory levels, placed orders for additional merchandise, and ensured accurate pricing of all items.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
General Manager
Pop’s Market
Winnsboro, SC
06.2015 - 09.2022
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored inventory levels and placed orders to restock shelves.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Forecasted customer demand to set prices or credit terms for goods.
- Utilized various software and tools to streamline processes and optimize performance.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Worked with cross-functional teams to achieve goals.
- Ensured compliance with local health department regulations regarding food safety standards.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed market trends to inform business decisions and strategies.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
Education
BBA - Business Administration And Management
Georgia Southern University
Statesboro, GA06-2006
High School Diploma -
Wyane County High School
Jesup, GA06-2000
Skills
- Incident reporting
- Access control
- Safety inspections
- Policy enforcement
- Problem solving
- Communication skills
- Shift work experience
- Criminal law knowledge
- Report writing
- Dispatch
- Premises patrol
- Visitor tracking
- General security
- Entrance control
- Inventory management
- Budget management
- Team leadership
- Customer service
- Employee training
- Policy implementation
- Safety compliance
- Performance evaluation
- Financial analysis
- Data analysis
- Process improvement
- Marketing
- Multi-unit operation management
- Market analysis
- Performance improvement
- Budgeting and cost control
- Facility management
- Expense control
- Economic analysis
- Supervision and training
- Customer relations
- Staff training
- Staff motivation
- Time management
- Leadership
- Market growth
- Purchasing and planning
- Operations management
- Inventory control
- Budget administration
- Staff development
- Data review
- Sales planning and implementation
- Vendor negotiations
- Customer experiences
- Purchasing
- Performance analysis
- Financial document control
- Budget coordination
- Product development
- Performance improvements
- Networking
- Sales
- Product costing
- Organizational development
- Top talent recruiting, hiring, and retention
- Vendor partnerships
- Budget allocation
- Interpersonal skills
- Motivation
- Operations oversight
- Process improvements
- Strategic planning
- Supply chain management
Timeline
Security Officer
St. Moritz Security Service Inc.
09.2024 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
08.2023 - 10.2024
1st Assistant Department Manager
QuikTrip
10.2022 - 08.2024
General Manager
Pop’s Market
06.2015 - 09.2022
BBA - Business Administration And Management
Georgia Southern University
High School Diploma -
Wyane County High School