Ashley Redic
Dallas,TX
Summary
My goal is to obtain a position within your organization that allows me to utilize my skills and experience while growing productively. Proficient underwriter successful in preparing documents and claims. Familiar with ordering supporting reports, completing required documents and reviewing complex legal documents. Expertise in credit and income analysis, loan closing and risk assessment. Ready to offer 15 years of experience as I seek a challenging position with room for advancement.
Overview
15
15
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance
08.2020 - Current
- Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Promoted a culture of continuous learning within the department by sharing best practices, attending industry conferences, and participating in ongoing professional development opportunities.
- Built strong relationships with clients, brokers, and other stakeholders through effective communication and prompt issue resolution.
- Enhanced underwriting efficiency by streamlining workflow processes and procedures.
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
Loan Advisor
Westlake Financial Services
02.2017 - 08.2020
- Streamlined the loan application process for clients by effectively communicating requirements and providing guidance.
- Conducted comprehensive risk assessments for each borrower, mitigating potential losses for the organization.
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Enhanced loan approval rates by meticulously analyzing borrowers'' financial statements and credit histories.
- Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Increased overall collections efficiency by implementing innovative strategies for contacting debtors.
Claims Processor
State Farm Insurance
05.2014 - 02.2017
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Customer Service Representative/ Collections
CitiGroup
12.2012 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Oversaw registration processes, ensuring accuracy in attendee information and payment collections.
- Streamlined collections processes for improved efficiency and faster debt recovery.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
Adjuster Assistant
AllState Insurance Company (CMS)
01.2009 - 12.2012
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Expedited settlements by negotiating fair resolutions between policyholders and claimants.
- Ensured data privacy and security by adhering to company policies for handling sensitive information during the claims process.
Education
None -
Texas Southern University
Houston, TX01.2007
High school diploma -
A. Maceo Smith High School
Dallas, TX01.2005
Skills
- Microsoft Office
- Data Entry
- Salesforce
- Account Management
- Underwriting
- Cold Calling
- Policy analysis
- Documentation and Recordkeeping
- Administrative Support
- Credit and Collections Management
- Claims management experience
- Claims Analysis Proficiency
Timeline
Underwriting Service Assistant
State Farm Insurance
08.2020 - Current
Loan Advisor
Westlake Financial Services
02.2017 - 08.2020
Claims Processor
State Farm Insurance
05.2014 - 02.2017
Customer Service Representative/ Collections
CitiGroup
12.2012 - 05.2014
Adjuster Assistant
AllState Insurance Company (CMS)
01.2009 - 12.2012
None -
Texas Southern University
High school diploma -
A. Maceo Smith High School
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