Ashley Reed
Lithia Springs,GA
Summary
Accomplished Program Specialist with a proven track record at Atlanta VA Health Care System, enhancing community relations and optimizing project coordination. Skilled in office administration and fostering a proactive mindset, I significantly improved team productivity and client satisfaction. Expertise in performance assessments and scheduling proficiency underpins my ability to exceed employer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Program Specialist
Atlanta VA Health Care System
01.2024 - Current
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Interviewed and recommended team members for hire.
- Provided support to social service clients in navigating available resources.
Administrative Clerk
Wellstar Douglas Hospital
01.2022 - 01.2024
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
EVS Housekeeper
Wellstar Douglas Hospital
09.2021 - 01.2022
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Customer Service Representative
Amazon
03.2020 - 09.2021
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
Front Desk Receptionist
America Best Contacts & Eyeglasses
08.2019 - 03.2020
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
PCA
Agape Home Health
08.2012 - 08.2019
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
Hiram High School
Hiram, GA05-2007
Skills
- Performance Assessments
- Group and individual instruction
- Skill Development
- Eligibility Determination
- Project Coordination
- Office Administration
- Proactive mindset
- Scheduling proficiency
Timeline
Program Specialist
Atlanta VA Health Care System
01.2024 - Current
Administrative Clerk
Wellstar Douglas Hospital
01.2022 - 01.2024
EVS Housekeeper
Wellstar Douglas Hospital
09.2021 - 01.2022
Customer Service Representative
Amazon
03.2020 - 09.2021
Front Desk Receptionist
America Best Contacts & Eyeglasses
08.2019 - 03.2020
PCA
Agape Home Health
08.2012 - 08.2019
High School Diploma -
Hiram High School
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