Ashley Reed
Sacramento
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance overall. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency, increase service value and develop a team of like-minded individuals to meet the company needs.
Overview
12
12
years of professional experience
Work History
Store Floor Lead
Kolas
12.2024 - Current
- Processed weekly Inventory shipments by unloading, scanning, detailing product & package contents and
- Improved store efficiency by streamlining inventory management processes and implementing organizational systems
- Managed daily store operations, making sure all departments are functioning smoothly, while adhering to company policies and procedures
- Stocking Inventory, clearly labeling items, and arranging in FIFO order
- Fostering an inviting environment for customers by maintaining a positive atmosphere at all times
- Evaluated employee performance regularly through constructive feedback sessions to promote continuous improvement and growth
- Provided support to sales associates during busy periods or as needed for successful customer interactions and flow
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Enhanced customer satisfaction by addressing concerns promptly, providing exceptional service, and maintaining a clean shopping environment
Assistant Store Manager
Halloween Spirit
08.2024 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operational Partner
Ohana Cannabis Co.
06.2021 - 06.2024
- Managed day-to-day retail operations at multiple different locations, including big picture projects, expansion plans, and developmental staff training
- Mastered multiple departments and acquired a vast amount of knowledge on what is required to duplicate operations for expansion
- Built repeatable systems of success for multiple departments including dispatch, sales floor and Human Resources in the form of SOP's and checklists
- Directed the development of business plans, budgeting, forecasting staffing needs, and performance metrics
- Managed corporate operations including supply budgets, legal compliance factors, risk management and customer relations
- Initiated cost-saving measures while maintaining quality standards across multiple locations and operations
- Established performance objectives for staff that aligned with overall company goals in order to drive results
- Enforced important policies and procedures to ensure compliance with local, state and city regulations
- Collaborated with senior leadership to create processes that enabled efficient resource utilization
- Created and maintained strong relationships with clients, stakeholders, and team members through effective communication and collaboration
- Demonstrated excellent customer service skills by addressing inquiries promptly, accurately, and professionally
- Generated significant revenue through client acquisition and data collection, business development initiatives, and operational efficiency
Assistant Manager
West Wind Drive-in
06.2013 - 08.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism, handled refunds and returns to ensure customer satisfaction
- Managed daily operations, including cash handling, scheduling staff, assigning tasks, and overseeing inventory control processes
- Tracked and maintained store inventory counts, ordered new products and replenished high-demand products according to data analysis
- Maintained hands-on knowledge of job roles and regularly stepped in to help employees perform business duties in various sections
- Handled employee discipline and termination according to company policies
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs, boosting revenue during slow and busy periods
- Organized company merchandise and displays, created social media advertisements to increase awareness and drive product sales up
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction during busy periods
Education
High School Diploma -
Rosemont High School
06-2015
Skills
- Cash Handling
- Inventory and sales management
- Coordinated task distribution
- Prioritization and scheduling
- Understanding of payroll processes
- Employee relations management
- Proficient in handling multiple tasks
- Teamwork and Collaboration
- Profit and Loss Management
- Resource Utilization
- Attention to Detail
- Consistent reliability
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Timeline
Store Floor Lead
Kolas
12.2024 - Current
Assistant Store Manager
Halloween Spirit
08.2024 - 11.2024
Operational Partner
Ohana Cannabis Co.
06.2021 - 06.2024
Assistant Manager
West Wind Drive-in
06.2013 - 08.2020
High School Diploma -
Rosemont High School
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