Ashley Reedy
Wauwatosa,WI
Summary
Enthusiastic and reliable professional with over 15 years of experience, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Back Server
Mr. B's Steakhouse-A Bartolotta Restaurant
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Managed sections for smooth flow of guests and orders.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Rolled silverware, set up tables and polished glassware and silverware.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Server
Geoffrey's Malibu
05.2018 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server/Server Trainer
The Cheesecake Factory
06.2012 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Education
Associate of Arts - Theater Arts
Moorpark College
Moorpark, CA06.2006
Skills
- Efficient multitasking
- Wine service
- Safe Food Handling
- High-volume dining
- Tableside Etiquette
- Cleanliness standards
- Order Accuracy
- Strong Work Ethic
Timeline
Back Server
Mr. B's Steakhouse-A Bartolotta Restaurant
10.2023 - Current
Server
Geoffrey's Malibu
05.2018 - 02.2022
Server/Server Trainer
The Cheesecake Factory
06.2012 - 06.2018
Associate of Arts - Theater Arts
Moorpark College
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