Ashley Rees
Frederick,MD
Summary
Detail-oriented professional with strong communication skills and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Crunch Fitness
07.2023 - 03.2024
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Made phone calls to all past due members to ensure all customers had updated billing information.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Customer Service Representative
Mastercool
12.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Berk's Furniture Outlet
02.2022 - 10.2022
- Greet customers and ascertain what each customer wants and needs.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Manager
Gold's Gym
07.2017 - 08.2022
- Creating and reviewing employee work schedules to ensure shifts were covered.
- Running insurance reports for memberships that were paid for through various companies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Greeting all current and potential members and helping with any questions or concerns they might have.
Education
High School Diploma -
Heritage High School
Brentwood, CA06.2013
Skills
- Employee Scheduling
- Time Management
- Sales Techniques
- Customer Service Management
- Excellent Communication
- Problem-solving abilities
- Adaptability and Flexibility
Timeline
Assistant General Manager
Crunch Fitness
07.2023 - 03.2024
Customer Service Representative
Mastercool
12.2022 - 07.2023
Sales Associate
Berk's Furniture Outlet
02.2022 - 10.2022
Assistant Manager
Gold's Gym
07.2017 - 08.2022
High School Diploma -
Heritage High School