ASHLEY REESE
Dacula,GA
Summary
Dependable professional with extensive project experience from concept to development. Action-oriented with strong ability to communicate effectively as well as adapting easily under pressure with technology, executive, and business audiences. Talents include 14+ years of Customer Service Skills, 4 years of legal document content, processing, meeting deadlines and shipping, lastly 4 years in Sales.
Overview
12
12
years of professional experience
Work History
SBS Coordinator
Star Leasing Co.
2023.04 - Current
- Provide necessary support for Star Branches, vendors and customers that will assist with profitable growth and development of SBS.
- Assist customers with OTR breakdown incidents from initial call in to completion of incident in a professional/courteous manner in accordance with Star's standards and expectations.
- Coordinate each incident thoroughly and ensure proper notes and data are entered into SBS system to easily identify incident details.
- Locate and assign a “preferred” vendor to each incident by utilizing proper vendor network search engine(s). Ensure proper and professional communication with vendor until incident is resolved. Ensure vendor is assigned an SBS reference number at time of initial report/call in.
- Communicate to customers, periodic incident updates throughout duration of OTR incident to ensure customers are aware of all incident details.
- Utilize proper OTR incident tracking tools as provided by SBS Program Manager to properly track each incident and to assist in retrieval of invoices from vendors. Ensure all data on invoice is correct and provide vendor with purchase order number.
- Handle conflicts professionally, properly, and report all conflicts to SBS Program Manager to ensure proper follow up is executed.
Account Manager
Unitex International (Linen Co.)
2022.02 - 2023.04
- Receive and process new and approved Home Depot orders, for processing and shipping.
- Advise CA,TX,GA,OH territories of adequate inventory coverage. *Preventing shortages.*
- Manage a variety of emails, and sales orders confirming accurate pallets, bales, pieces, due dates/time stamps, carriers, etc....
- Effectively communicate with Home Depot RDC compliance, and Supplier Management making sure all ASN timelines are accurate for
delivery. - Ability to research and respond to inquiries, resolve problems and alleviate customer concerns.
- Record, track and maintain files of all customer interactions within the U.S. and International territories (East Asia-China, South Asia-Pakistan).
- Make sure all weekly and monthly disputes are accredited and not shorted, if shorted input provide all proofs on delivery and and signatures.
Vendor Network Representative
Transworld Systems Inc (TSI)
2015.10 - 2020.04
- Dependant upon team assignment, responsible for processing Affidavits, Arbitration Agreements, Statement of Claims, Media Requests, and/or providing administrative and back-office support to Network Attorney Firms and the Vendor Network department
- Review and verify incoming account and/or legal document content for accuracy of content and format
- Update and maintain required databases, spreadsheets, and/or reports and forward to Management on a daily/weekly basis
- Identify any issues, discrepancies and/or errors, make corrections or forward to appropriate parties for resolution, and implement resolutions according to Management and/or Network Attorney direction
- Respond to the firm's request via Email
- Adjusting principals, interest and balances to advise what debtors need to file suit
- When requested, sort, prepare, log, name batches, and forward hard copy documents to the Collection Department for distribution to the collector as necessary.
Assistant Loan Processor/Coordinator
Geo-Corp, Inc.
2014.05 - 2015.03
- Ensure the timely and accurate packaging of all loans originated by the loan officers
- Gather information and take each file from pre-approval to closing
- Input proper loan information into the system for processing such as (CALYX Point System)
- Order and coordinate loan documents
- Order examples: Homeowners insurance (HOI), Title request, requesting an Appraisal, Verification of Deposit (VOD), Verification of Employment (VOE), Verification of Mortgage (VOM), etc....} Verify loan documents including income, credit, appraisal and title insurance ultimately preparing application for submission to underwriters
- Review file documentation and make sure all items needed are requested
- Meet crucial deadlines requested, while performing any additional duties/activities assigned by management
- Proven ability to maintain and drive a pipeline.
Lead Sales Associate
Kasper
2011.08 - 2015.08
- Takes every customer seriously and provides them with Superior Customer Service in all aspects of work
- Happily greet every customer at all times with a smile
- Check out customer transactions and returns
- Invite customers to explore the newest trends and sales displays on the floor
- Show off the most high quality suits and fabrics; ex: {pant suits, dress suits, skirt suits, and famous separates}
- Sign all customers up for emails, newsletters, and promotional coupons
- Continue to invite them back to the store.
Education
Medical Assistant -
Gwinnett Technical College
Lawrenceville, GA01.2012
Skills
- A+ Customer Service Skills
- SAP Business Network
- Administrative
- Mortgage Lending
- Microsoft Office
- Legal
- Excel
- Attorney Network
- NetSuite Network
- Claims
- Data Entry & Documentation
- Credit
- Pipeline
- Logistics Transportation
Timeline
SBS Coordinator
Star Leasing Co.
2023.04 - Current
Account Manager
Unitex International (Linen Co.)
2022.02 - 2023.04
Vendor Network Representative
Transworld Systems Inc (TSI)
2015.10 - 2020.04
Assistant Loan Processor/Coordinator
Geo-Corp, Inc.
2014.05 - 2015.03
Lead Sales Associate
Kasper
2011.08 - 2015.08
Medical Assistant -
Gwinnett Technical College
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