Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Ashley Reeves

Belleview,FL

Summary

Dedicated and well-organized administrative assistant with experience delivering top-notch customer service in fast-paced environments. Demonstrating excellent decision-making abilities and a sharp eye for detail to manage several projects at once. Self-driven work ethic to perform effectively in independent or team environments. Exceptional abilities in analytical problem solving, active listening and written and oral communication.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Customer Service

Ideal Tridon
12.2020 - 04.2022
  • Demonstrated exceptional multitasking skills by effectively handling a large volume of calls and emails, exceeding 60 or more a day. Successfully quoted jobs, processed orders, coordinated shipments and deliveries, while also managing product returns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a timely manner.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Established relationships with suppliers/vendors ensuring timely delivery of quality products while also negotiating favorable pricing terms.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Office Manager

Robert Slack LLC
02.2018 - 03.2020
  • Directed daily operations, including managing a staff of 15 employees and coordinating the work of about 500 independent contractors
  • Enhanced data entry skills while consistently solving problems
  • Adapted quickly to changing circumstances within the organization or industry trends while maintaining optimal levels of customer service and operational efficiency at all times.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Enhanced financial accuracy by streamlining profit and loss reporting processes.

Electronics Associate

Lockheed Martin
11.2016 - 01.2018
  • Successfully managed the tasks of soldering CCAs and PWBs by hand along with the responsibility of maintaining and programming a machine.
  • Implemented personal tracking database with accurate task information on past, present, and future status. Enabled monitoring of completed tasks resulting in 17% monthly decrease in product backlog.
  • Developed a successful proposal for a time and cost savings plan that was endorsed by the company and put into action in 2017
  • Oversaw a small team in implementing efficient work processes, resulting in exceeding contract deadlines for product quality and yield

Inventory Manager

Automatch USA
12.2014 - 11.2016
  • Led cross-functional meetings between departments such as finance, service, parts, and sales teams to discuss business goals related to used car operations effectively aligning objectives across all areas of the dealership.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Enhanced inventory accuracy by conducting regular audits approximately 10 or more times a day and implementing efficient tracking systems ensuring accurate records and proper documentation of all vehicles.
  • Conducted thorough vehicle inspections, ensuring quality and compliance with safety standards before listing for sale.
  • Optimized floor plan layout to maximize visibility and accessibility of vehicles in the lot.

Customer Service Rep

Signature Brands
12.2013 - 12.2014
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved approximately 5 or more daily customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked along with team members to create and implement a system to monitor consumer communications about product issues.
  • Handled a high phone, email, and message volume, giving urgent cases priority while paying close attention to detail.

Service Manager

A&G's Automotive
01.2009 - 12.2013
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems that arose.
  • Answered approximately 30 or more phone calls daily and responded to inquiries from customers, vendors and other external contacts.
  • Assisted in boosting profit margins by more than 10% with up-selling additional services when appropriate to meet customer needs.
  • Oversaw all administrative tasks, such as making appointments, entering data into QuickBooks and Microsoft Office, and maintaining precise file organization
  • Modernized efficiency and organization in the office reducing client wait times by making tasks, files, and other information easily accessible to staff

Education

Real Estate License -

COOKES REAL ESTATE SCHOOL
Belleview, FL
2017

Notary Public License -

Notary Public
Ocala, FL
2015

High School Diploma -

Oxford Area High School
Oxford, PA
06.2009

Skills

  • CRM Software
  • Complaint Handling
  • Call center experience
  • Interpersonal Skills
  • Customer Service and Order Processing
  • Multitasking and Time Management
  • Problem-solving abilities
  • Accuracy and Attention to Detail
  • Fast Typing Speed
  • Data Entry
  • Excellent written and telephone communication
  • MS Office

Certification

  • Photography
  • Music - playing many instruments and singing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service

Ideal Tridon
12.2020 - 04.2022

Office Manager

Robert Slack LLC
02.2018 - 03.2020

Electronics Associate

Lockheed Martin
11.2016 - 01.2018

Inventory Manager

Automatch USA
12.2014 - 11.2016

Customer Service Rep

Signature Brands
12.2013 - 12.2014

Service Manager

A&G's Automotive
01.2009 - 12.2013

Real Estate License -

COOKES REAL ESTATE SCHOOL

Notary Public License -

Notary Public

High School Diploma -

Oxford Area High School

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Ashley Reeves