Open To Work
ASHLEY REGALADO
Bensenville,IL
Work Preference
Summary
Detail-oriented administrative professional with a strong background in office management and executive support. Focused on enhancing operational efficiency through streamlined processes and effective team collaboration, contributing to overall productivity and achieving corporate objectives.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
LabCorp
Itasca, Illinois
05.2024 - 11.2025
- Managed high-volume calls while maintaining professionalism and empathy in responses.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly, enhancing satisfaction and reinforcing trust in services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Cultivated strong relationships with customers to enhance loyalty. to encourage repeat business.
- Trained new team members on customer service protocols and system navigation.
- Assisted patients with scheduling appointments and managing inquiries.
- Collaborated with healthcare providers to resolve patient concerns efficiently.
- Educated patients on LabCorp services and laboratory procedures to empower informed decisions regarding their healthcare.
- Processed patient data and maintained accurate records in the system.
- Ensured compliance with HIPAA regulations during patient interactions and data handling.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Administrator
Battery Service Corp
Bensenville, Illinois
01.2018 - 01.2024
- Oversaw daily office operations, including supply management, equipment maintenance, and space organization.
- Answered incoming calls professionally and directed callers to appropriate personnel or departments.
- Order Processing / Invoicing
- Processed invoices on a timely basis according to established procedures.
- Maintained accurate records and safeguarded sensitive information to support compliance and confidentiality.
- Performed accounting tasks using QuickBooks software.
- Managed vendor relationships to secure timely delivery of materials and optimize supply chain efficiency.
- Negotiated contracts to secure favorable terms and pricing for supplies.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Trained new staff on office protocols and software systems usage.
- Trained staff on procurement processes and compliance standards.
- Coordinated company events to enhance employee engagement and foster interdepartmental communication.
- Maintaining warranty claims.
Front Desk Manager
American Coach Limousine
Oak Brook, Illinois
01.2016 - 01.2018
- Supervised front desk staff, training on customer interaction techniques to elevate service standards.
- Informed clients about policies and procedures, which streamlined operations and reduced average response times by 30%.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Collaborated with cross-functional teams to enhance customer experience, implementing initiatives that improved service knowledge.
- Analyzed customer feedback and service metrics to identify trends, informing strategic improvements.
- Ensured compliance with company policies regarding safety and service protocols.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Receptionist
Bright Light Radiology
arlington heights, IL
01.2015 - 01.2016
- Welcome patients and visitors warmly, providing a friendly and professional first impression.
- Answered incoming calls promptly, addressed inquiries, and directed calls to appropriate staff.
- Handle patient check-in and check-out processes, including verifying and updating patient information.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using the company's scheduling software.
- Assist patients with completing necessary forms and provide information about procedures, preparations, and follow-up care.
- Maintained and organized patient records, ensuring accurate and confidential handling in compliance with HIPAA regulations.
- Printed daily diagnostic schedules using Next Gen software to support efficient patient flow.
- Handled correspondence, including emails and letters, and distributed to appropriate departments to facilitate timely communication.
Education
DeVry University
Lisle, IL11-2025
GED -
Triton College
River Grove, IL05-2021
Skills
- Customer orientation
- Technical support
- Office Management
- Vendor coordination
- Accuracy in data entry
- Microsoft Office
- Conflict resolution
- Communication skills
- Telephone etiquette
- Interpersonal skills
- Resourcefulness
- Critical thinking
- Inventory management
Languages
- English
- Spanish
Timeline
Customer Service Representative
LabCorp
05.2024 - 11.2025
Office Administrator
Battery Service Corp
01.2018 - 01.2024
Front Desk Manager
American Coach Limousine
01.2016 - 01.2018
Receptionist
Bright Light Radiology
01.2015 - 01.2016
DeVry University
GED -
Triton College