Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ashley Patterson

Round Rock,United States

Summary

Customer service professional with 10 years of experience in client interactions and retail environments. Proven track record in maintaining high levels of customer satisfaction and contributing to overall company success. Skilled in budgeting and scheduling, with a focus on promoting developmental milestones in educational settings. Strong team player with a positive attitude and commitment to safety and inclusivity.

Overview

13
13
years of professional experience

Work History

Toddler Teacher

The Learning Experience
Hutto, Texas
06.2025 - Current
  • Developed engaging lesson plans for toddlers promoting social and emotional growth.
  • Implemented age-appropriate activities fostering cognitive and physical development.
  • Created a nurturing environment encouraging exploration and curiosity among children.
  • Collaborated with parents to discuss child progress and developmental milestones.
  • Monitored classroom behavior ensuring a safe and respectful learning space.
  • Organized educational materials enhancing hands-on learning experiences for toddlers.
  • Trained new staff on classroom management techniques and toddler care best practices.
  • Facilitated group activities promoting teamwork and communication skills among children.
  • Encouraged creativity through art projects, music, storytelling, dramatic play.
  • Assisted in potty training young children when needed.
  • Engaged parents in meaningful conversations about their child's growth and development.
  • Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
  • Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
  • Supervised students during lunchtime and outdoor play periods as well as nap times.
  • Organized and led activities to promote physical, mental and social development.
  • Adapted teaching methods according to individual needs in order to maximize learning potentials.
  • Monitored toddlers' behavior closely to ensure safety at all times.
  • Participated in professional development workshops related to early childhood education best practices.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
  • Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
  • Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.
  • Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
  • Created an environment that was conducive for learning by implementing classroom rules and providing structure throughout the day.
  • Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Observed behavioral issues to alert parents or guardians.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Maintained accurate records of children's attendance, progress, and health concerns.
  • Encouraged children's curiosity and exploration through interactive learning activities.

Preschool/PreK Teacher

Creative Learning Center
Hutto, TX
11.2024 - 06.2025
  • Developed lesson plans for diverse student learning needs.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Collaborated with parents to discuss student progress and address concerns.
  • Utilized educational technology tools to enhance interactive learning experiences.
  • Facilitated group projects to promote teamwork and communication skills among students.
  • Mentored new teachers on effective instructional techniques and classroom practices.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Encouraged critical thinking skills and problem solving strategies among students.

Preschool Teacher

Primrose Schools
Georgetown, Texas
05.2024 - 11.2024
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised Number children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Implemented innovative teaching methods to engage students, making learning more interactive and fun.
  • Supported emotional development by teaching and modeling empathy and kindness in daily interactions.

Scheduling Assistant

Arcxis
07.2021 - 09.2023
  • Covered daily office workloads through effective staffing and resource coordination
  • Preserved customer loyalty by quickly and completely resolving complaints
  • Improved staff performance through continuous monitoring and training updates
  • Improved quality assurance by developing data collection tools, compiling data and offering input on QI process
  • Managed schedules with daily bookings, availability determinations and rescheduling
  • Resolved scheduling conflicts with minimal oversight from managers
  • Monitored staffing requirements and maintained compliance with accreditation body
  • Identified and addressed call-offs, no-shoes and other issues impacting scheduling
  • Avoided overbooking and errors through proactive communication about new appointments and schedule changes
  • Oversaw schedules by engaging individuals through text, call and email
  • Updated processes based on feedback from department supervisors and other personnel
  • Created complete, accurate and compliant documents to meet recordkeeping requirements
  • Met all work requirements by coordinating effective schedules and correct work orders
  • Documented delays, difficulties and estimate changes, accounting for issues affecting deliveries and production

Call Center Representative

Apple
06.2018 - 05.2021
  • Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions
  • Reviewed customer data to assess issues and determine eligibility for potential solutions
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Delivered accurate organizational information about products, services and procedures
  • Displayed positive, professional and empathetic tone to deliver consistently superior service
  • Completed high volume of inbound and outbound calls within deadlines
  • Answered incoming calls, chat messages and email communications to handle product concerns
  • Complied with data security and confidentiality policies to safeguard customer information
  • Navigated multiple computer applications while conversing with customers
  • Resolved customer concerns, following internal database prompts and company scripts
  • Understood client needs and advised on relevant products, services or opportunities
  • Took ownership over customer concerns, following issues through to resolution
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems
  • Documented all call information according to standard operating policies and procedures
  • Remained current on new marketing campaigns to respond appropriately to marketing related inquiries

Key Holder

Crocs
07.2016 - 09.2016
  • Monitored floor stock levels and assisted in replenishing merchandise
  • Handled store opening and closing with consistent attention to established requirements
  • Demonstrated expert product knowledge and recommended specific products to suit customers' needs
  • Protected security of cash, inventory and other company assets with strict adherence to company procedure
  • Counted and balanced drawers and armed alarm system as part of store opening and closing
  • Processed sales, returns and exchanges quickly and accurately
  • Maintained store cleanliness and assisted management with operational tasks
  • Kept up-to-date with current merchandise promotions and special offers
  • Resolved escalated customer service issues or concerns
  • Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement

Key Holder

Wilson's Leather Outlet
12.2015 - 07.2016
  • Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement
  • Maintained store cleanliness and assisted management with operational tasks
  • Trained and mentored employees to improve sales and customer service skills
  • Led by example on sales floor and always achieved individual sales goals
  • Processed sales, returns and exchanges quickly and accurately
  • Counted and balanced drawers and armed alarm system as part of store opening and closing
  • Protected security of cash, inventory and other company assets with strict adherence to company procedure
  • Demonstrated expert product knowledge and recommended specific products to suit customers' needs
  • Monitored floor stock levels and assisted in replenishing merchandise
  • Resolved escalated customer service issues or concerns
  • Handled store opening and closing with consistent attention to established requirements
  • Offered feedback to senior management on strategies for increasing sales, expanding markets and promoting business

Sales Associate

Adidas Outlet
02.2016 - 06.2016
  • Assisted customers with sales and service needs
  • Processed payments quickly to keep customer flow moving
  • Adapted to changing priorities and unexpected situations with calm demeanor
  • Handled issues professionally to company standards
  • Built attractive displays and merchandised products
  • Managed multiple tasks simultaneously while meeting deadlines
  • Informed customers of promotions and special offers to increase sales
  • Rotated stock using clearance markdowns and special sales promotions
  • Resolved customer concerns using strong communication and conflict management skills

Sales Associate

Francesca's
09.2015 - 12.2015
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Adhered to security requirements by screening visitors, updating logs and issuing temporary passes
  • Greeted customers, answered general questions and directed to appropriate locations
  • Maintained all financial records to verify timely clearance of all credit and debit activities
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Provided information to callers and drafted office emails
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff

Receptionist

Nail Spa
02.2014 - 08.2014
  • Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Office Assistance

Fishers Family of Open Arms Child Development Center
08.2012 - 11.2013
  • Represented office personnel and company brand in regular client correspondence

Education

High School -

Gregory-Portland High School
Portland, tx, united states
01.2014

Skills

  • Personable
  • Responsible
  • Strong organizational skills
  • Customer service
  • Sharp problem solver
  • Solid team player
  • Upbeat attitude
  • Positive attitude
  • Energetic work attitude
  • Dedicated Customer Service
  • Team leadership
  • Customer Assistance
  • Call logging
  • Quality control
  • Database research
  • Caller accommodations
  • Call control
  • Record preparation
  • Appointment scheduling
  • Account updates
  • Inbound call management
  • Scheduling
  • Relationship building
  • Multitasking
  • MS Word
  • Child development
  • Lesson planning
  • Behavior management
  • Educational technology
  • Classroom organization
  • Parent communication
  • Team collaboration
  • Safety protocols
  • Emotional support
  • Conflict resolution
  • Time management
  • Outdoor play supervision
  • Curriculum planning
  • Potty training assistance
  • Age-appropriate activities
  • Documentation and record keeping
  • Positive reinforcement
  • Child safety procedures
  • Parent-teacher communication
  • Fine motor skills support
  • Music and movement
  • Group and individual instruction
  • Social skills development
  • Circle time management
  • Special needs experience
  • Sensory play techniques
  • Preschool educator
  • Multitasking and organization
  • Training in food handling preparation
  • Emergency procedures
  • Behavior management techniques
  • CPR and first aid
  • Meal preparation

Affiliations

  • Freshman Council Member
  • Alpha Chi Omega Member
  • Panhellenic Council Member

Timeline

Toddler Teacher

The Learning Experience
06.2025 - Current

Preschool/PreK Teacher

Creative Learning Center
11.2024 - 06.2025

Preschool Teacher

Primrose Schools
05.2024 - 11.2024

Scheduling Assistant

Arcxis
07.2021 - 09.2023

Call Center Representative

Apple
06.2018 - 05.2021

Key Holder

Crocs
07.2016 - 09.2016

Sales Associate

Adidas Outlet
02.2016 - 06.2016

Key Holder

Wilson's Leather Outlet
12.2015 - 07.2016

Sales Associate

Francesca's
09.2015 - 12.2015

Receptionist

Nail Spa
02.2014 - 08.2014

Office Assistance

Fishers Family of Open Arms Child Development Center
08.2012 - 11.2013

High School -

Gregory-Portland High School

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