Ashley Morgan
Las Vegas,NV
Summary
I have 20 years of customer service experienced thru multiple companies. I have learned and preformed numerous skills, tasks and time management associating with money transactions, security, retail goods, fast food, production of goods and convenient stores. I also have 6 years experience in risk management as an Auditor. I count inventory for the convenience stores around the valley for Green Valley Grocery.
Overview
9
9
years of professional experience
Work History
Auditor
Green Valley Grocery
Las Vegas, NV
07.2020 - Current
- Completed audit papers by thoroughly documenting audit tests and findings.
- Gathered and analyzed financial data to determine improvement efforts.
- Analyzed accounting systems for efficiency and effectiveness.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Prepared working papers, reports and supporting documentation for audit findings.
- Complied with federal, state and local requirements.
Clerk Cashier
Green Valley Grocery
Las Vegas, NV
04.2020 - 07.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Completed sales in excess of $1600 with near-zero error rate using POS system.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Efficiently processed new orders, completing 200+ daily transactions with remarkable accuracy.
- Assisted customers with special services, account updates and promotional options.
- Helped over 150 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Prepared and submitted end-of-shift reports using PDI.
- Worked with Manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Trimmer/ Cultivation Associate
Flora Vega
Las Vegas, NV
05.2019 - 02.2020
- Used hand tools to complete delicate work.
- Learned how to complete stripping and pruning with minimal supervision, contributing to successful production.
- Maintained safety practices and quality controls at all times.
- Contributed to team results in fast-paced production environments.
- Trimmed unwanted materials off desirable cannibus flower.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Organized materials, tools and equipment to supply team members.
Clerk/cashier
Green Valley Grocery
Las Vegas, NV
05.2017 - 05.2019
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Completed sales in excess of $3000 with near-zero error rate using POS system.
- Verified cards, gave change and collected and processed over $3000 worth of cash/credit/debit payments.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Line Cook
Earl Of Sandwich
Las Vegas, NV
02.2017 - 05.2017
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Communicated closely with managers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared average of 100 orders each shift.
- Distributed food to team members with efficiency in high-volume environment.
- Grilled meats and seafood to customer specifications.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV06.2004
Skills
- Integrity
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- Clear communication
- Compliance standards
- Internal auditing
- Time management
- Multitasking and organization
- Analytical problem solving
Timeline
Auditor
Green Valley Grocery
07.2020 - Current
Clerk Cashier
Green Valley Grocery
04.2020 - 07.2020
Trimmer/ Cultivation Associate
Flora Vega
05.2019 - 02.2020
Clerk/cashier
Green Valley Grocery
05.2017 - 05.2019
Line Cook
Earl Of Sandwich
02.2017 - 05.2017
High School Diploma -
Chaparral High School