Ashley-Renee Marquez
Centennial,CO
Summary
Experienced Practice Manager offering more than 9 years of experience working for several well-known medical and dental providers. Exceptional success driving financial improvements and revenue increases for large specialty practices. Possessing strong knowledge of administrative industry currently in a dental setting but have proved competent in any fast-paced office setting. Providing the highest and most exceptional customer service skills. Enthusiastic, friendly, and personable demeanor with a knack for organization and efficiency. Known for remaining poised and calm in busy office environments and establishing genuine relationships with all patients/customers to establish and maintain long-term customers and care. Purposeful team player eager to bring strong skills to a growing company in need of top-level support and effort and looking to take on new challenges.
Overview
14
14
years of professional experience
Work History
Practice Administrator
Southbridge Dentistry
01.2023 - Current
- Manage an office staff of 30, which included four dentists, 10 hygienists, 8 administrative staff, and 8 assistants
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
Assistant Office Manager, Lead Treatment Oordinator
Southbridge Dentistry
03.2021 - 12.2022
- Management of team of 10 administrators including clinical staff and doctors to provide exceptional care to all patients and provide the best overall experience
- Participate in day-to-day operations of entire office; including marketing strategies, overall production and collection goals, and management of team moral
- Conducting monthly meetings w/presentations to review staff protocols, new systems, and trainings for staff
- Creating reports for tracking office statistics to present to doctors during weekly meetings
- Focused on management of front office team, creating schedules, conducting reviews and training
- Communicating with patients daily regarding balances and account status.
Treatment Coordinator/Team Leader
High Country Dental
07.2017 - 02.2021
- Work one on one with dentists in creating and determining optimal treatment options, devising, and creating personal care plans for completing recommended work
- Specialized in successfully creating dental care plans for high-value treatment with 80% success in scheduling larger cases
- Manage team of four administrators, eight dental assistants, and two high-producing dentists
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Promoting positive work environment through effective communication, active engagement, and direct assistance
- Successfully achieved production goals set forth by owning dentist, which increased office overall revenue by 20% with highest production goal every two years consecutively
- Perform and organize quarterly, monthly, and weekly presentations to review overall goals, achievements, and standings of office productivity and new trainings for entire staff
- Managed front office activities, including customer service training, monthly and weekly audits, patient appointment management, collections, as well as oversaw any billing issues
- Creating reports on statistics of all providers in office on treatment presentation and acceptance.
Scheduling Coordinator
High Country Dental
07.2016 - 07.2017
- Maintained high-productive schedule by coordinating all patient appointments to maximize office daily production amongst all providers
- Successfully answering incoming calls; scheduling new patients and existing patients for future treatment and appointments
- Performed insurance benefits checks among various insurance companies
- Calculated patient balances and copays based on benefits and existing account status
- Excellent in communication with patients regarding questions with insurance, future treatment, and scheduling.
Customer Service Coordinator
Lovelace Rehabilitation Hospital
07.2015 - 02.2016
- Kept customer account information current and accurate by preparing, completing, and processing forms and database changes
- Collaborated with therapists to create schedule for patients and maintain appointments for overall health of patients
- Prepared all medical charts for patient moving through treatment in rehabilitation center
- Managed and distributed all incoming calls to any Lovelace hospital, directing and transferring to proper sector.
Records Coordinator
Molzen-Corbin & Associates Engineering
06.2010 - 05.2015
- Developed more efficient filing system for 20 years of engineering and architecture project plans and specifications for cities around New Mexico
- Designed electronic filing system for all current project and plans
- Managed incoming and outgoing calls for engineering and architect partners
- Developed spreadsheets, faxed reports, and scanned all project information and documents.
Education
BBA - Business Communications
University of New Mexico
Albuquerque, NM05.2015
Skills
- Ability to speak to groups, large crowds and conduct presentations
- Practice Marketing
- 4 years of training with Scheduling Institute consulting company
- Scheduling Coordination
- Highly confident in reviewing costs for treatment and developing payment plans
- Strong communication skills – both written/verbal
- Performance Improvement
- Team Building
Timeline
Practice Administrator
Southbridge Dentistry
01.2023 - Current
Assistant Office Manager, Lead Treatment Oordinator
Southbridge Dentistry
03.2021 - 12.2022
Treatment Coordinator/Team Leader
High Country Dental
07.2017 - 02.2021
Scheduling Coordinator
High Country Dental
07.2016 - 07.2017
Customer Service Coordinator
Lovelace Rehabilitation Hospital
07.2015 - 02.2016
Records Coordinator
Molzen-Corbin & Associates Engineering
06.2010 - 05.2015
BBA - Business Communications
University of New Mexico
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