Ashley Resendiz
East Troy,WI
Summary
Accomplished and energetic person with a solid history of achievement in a fast-paced work setting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include problem solving, critical thinking, and attention to detail.
Overview
10
10
years of professional experience
Work History
Manager
Gus's Drive-In
East Troy, Wisconsin, United States
03.2012
- Interacted positively with customers while promoting hotel facilities and services.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Receptionist
Waikiki Beach Tanning
Wind lake, Wisconsin
04.2008 - 03.2012
- Maintained a clean reception area, including lounge and associated areas.
- Processed guest credit card information for salon services.
- Followed through with client requests in a timely manner.
- Transported soiled linens to the laundry facilities.
- Restocked linen and laundry in all areas of the spa.
- Followed the pre-assigned opening and closing procedures for each spa station.
- Called clients to confirm upcoming appointments.
- Communicated all client reservations to appropriate staff.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Assistant Teacher
Lots For Tots
Wind Lake, Wisconsin, United States
11.2005 - 04.2008
- Encouraged good behaviors using the positive reinforcement method.
- Established a safe play environment for the children.
- Instructed children on proper health and personal habits.
- Organized and engaged in recreational activities such as games and puzzles.
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with children's parents about daily activities and behaviors.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Meticulously sanitized toys and play equipment.
- Encouraged children to be understanding of and patient with others.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
Sales floor associate
Marshall's Mega store
West Allis, Wisconsin
06.2002 - 05.2005
- Operated a cash register for cash, check and credit card transactions with [Number] % accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained [Number] new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Bachelor of Arts - Health and Human services
Ashford University
Current
High School Diploma - undefined
Muskego High School
Skills
Detail-Oriented
Critical Thinking
Complex Problem Solving
Communication
Ability to Work Under Pressure
Time Management
Self-motivation
Teamwork
Quick Learner
Timeline
Manager
Gus's Drive-In
03.2012
Receptionist
Waikiki Beach Tanning
04.2008 - 03.2012
Assistant Teacher
Lots For Tots
11.2005 - 04.2008
Sales floor associate
Marshall's Mega store
06.2002 - 05.2005
Bachelor of Arts - Health and Human services
Ashford University
High School Diploma - undefined
Muskego High School
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