Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ASHLEY RESENDIZ

Baltimore,MD

Summary

Graduate in Natural Health & Applied Sciences with 8 years of experience in customer-facing administrative roles. Proven strengths in communication and problem-solving enhance operational efficiency. Extensive background in medical office administration ensures effective patient scheduling and recordkeeping. Committed to leveraging expertise to improve patient care and streamline processes.

Overview

13
13
years of professional experience

Work History

Administrative Coordinator

Brodsky Hematology
Nottingham, Maryland
01.2025 - Current
  • Coordinated patient appointment and staff meeting schedules to maximize efficiency.
  • Streamlined office procedures, improving workflow effectiveness.
  • Utilized scheduling software to enhance operational efficiency.

Medical Office Coordinator

Johns Hopkins University
Baltimore, MD
12.2021 - Current
  • Coordinated patient appointments and managed scheduling for multiple medical staff efficiently.
  • Facilitated communication among patients, physicians, and insurance companies to enhance clarity.
  • Implemented electronic health record systems to optimize patient data management processes.

Patient Registrar

Johns Hopkins Bayview Kimmel Cancer Center
Baltimore, USA
02.2021 - Current
  • Set and managed patient appointment schedules using EPIC to enhance operational efficiency.
  • Handled incoming telephone calls, directing callers to appropriate personnel and taking messages.
  • Coordinated office schedules for patients, diagnostic assessments, and procedures, ensuring timely access.

Receptionist

VIP Nails & Spa
Miami, USA
09.2018 - 02.2020
  • Handled and directed incoming calls via multi-line telephone system.
  • Addressed customer concerns and resolved issues effectively.
  • Managed daily calendars, scheduled client appointments, and organized events.
  • Maintained financial records to ensure timely processing of credit and debit transactions.

Catering Manager/Line Operator

Me Latte
Baltimore, USA
05.2012 - 08.2018
  • Established strong relationships with vendors to ensure proper inventory supplies.
  • Trained employees in cooking techniques, safety standards, and performance strategies.
  • Provided pricing assistance to restaurant ownership through analysis of ingredient costs and portioning.

Education

Bachelor of Arts - Natural Health And Applied Sciences

Florida International University
Miami, FL
08.2020

Skills

  • Telephone communication skills
  • Patient scheduling and management
  • Office administration
  • Recordkeeping and organization
  • Efficiency and multitasking
  • Prioritization strategies

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Administrative Coordinator

Brodsky Hematology
01.2025 - Current

Medical Office Coordinator

Johns Hopkins University
12.2021 - Current

Patient Registrar

Johns Hopkins Bayview Kimmel Cancer Center
02.2021 - Current

Receptionist

VIP Nails & Spa
09.2018 - 02.2020

Catering Manager/Line Operator

Me Latte
05.2012 - 08.2018

Bachelor of Arts - Natural Health And Applied Sciences

Florida International University

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