Hi, I’m
Ashley Vasquez
Spring Hill,FL
Summary
Diligent Closing Manager supervises closing shift in high-volume, fast-paced retail atmosphere. Responds with flexibility to shifting priorities and rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe.
Overview
4
years of professional experience
Work History
McDonald's RestaurantBrooksville, FL
Closing Shift Manager
10.2021 - Current
Job overview
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cricket WirelessBrooksville, FL
Sales Associate
12.2020 - 10.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
McDonald's RestaurantBrooksville, FL
Shift Manager
04.2018 - 10.2020
Job overview
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Pasco Hernando State CollegeBrooksville, FL
Associate of Science from Nursing
05.2024
Hernando High SchoolHernando, MS
High School Diploma
05.2020
Skills
- Shift Management
- Finance and Accounting Oversight
- Business Leadership
- Maintaining Clean Work Areas
- POS System Operation
- Cash Register Operations
- Problem Anticipation and Resolution
- Credit Card Transaction Processing
- Labor Costs
- Returns Policies
- Safe Work Practices
- Proper Food Handling
- Money Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Closing Shift Manager
McDonald's Restaurant
10.2021 - Current
Sales Associate
Cricket Wireless
12.2020 - 10.2021
Shift Manager
McDonald's Restaurant
04.2018 - 10.2020
Pasco Hernando State College
Associate of Science from Nursing
Hernando High School
High School Diploma
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