Ashley Reyes

• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
• Collected patient co-pay and issued receipt to confirm payment

• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Entered referrals into appropriate system based on type of referral obtained.
• Performs care coordination activities upon receipt of patient referral; assesses if homecare services are appropriate, verify/obtain physician orders, ensure payer coverage is verified, coordinates arrangements for HME, infusion and other needs.
• Enters referrals into the computer, verifies that required information is present prior to admission; maintains accurate reference files such as physicians, payers, and referral source information.
• Functions as liaison between clinicians in facilities and clinical teams to ensure patients are scheduled in a timely manner and the location/status of all patient referrals is tracked.
• Maintains logs as needed for patients who are hospitalized or in skilled facility, new and resumption of care referrals, etc.)
• Liaison with the central billing office to troubleshoot billing issues and assure necessary items are completed to facilitate timely billing.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

• Responsible for handling projects delegated by administration on an as needed basis, including implementing systems to improve the program.

• Manage petty cash and check requests.

• Prepare and update caseload.

• Prepare, distribute, and collect timecards to forward to central office.

• Maintain supply of government forms and tracks reports submitted.

• Establishes and maintains the administrators' files and other files and record pertaining to the agency.

• Schedules training for staff, including out of city travel arrangements.

• Schedule recreational activities in coordination with social service staff.

• Provide initial set-up and facilitation of family and group conferences.

• Liaison of governmental oversight bodies to coordinate with program activities.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Used HCHB to schedule patients.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
• Maintained accurate patient records for proper tracking of patient history and treatment.

• Providing coordinated care to patients by developing, monitoring, and evaluating their home healthcare plans.

• Managing last minute calls outs, finding appropriate coverage.

• Listening to needs of clients and matching them to the appropriate caregiver(s)

• Manage Caseload.

•Review the care plan with patients and caregiver

• Resolve caregiver and client grievances and complaints

• Ensure caseload retention

• Contribute to team efforts by accomplishing related results as needed

• Maintained clean, safe, and well-organized patient environment.
• Assisted with patient transfers and ambulation.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Organizing and coordinating patient in-take and other appointments

• Accurately enters/updates patient information in the system

• Assisting patients with completion of paperwork when necessary

• Scanning, updating, and filing medical records• Answering phone calls, questions, etc. in a prompt and polite manner

• Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance (liaise with Billing department as appropriate)

• Handling cash and co-payments accurately and responsibly

• Providing outstanding customer service to every patient

• Updated various internal reports, collected and compiled data and performed follow-up.
• Maintained vendor contract and licensing expiration data.
• Assisted new employees with new-hire paperwork and reviewed for completeness.
• Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day.

• Supervised field nursing staff to meet patient and client needs

.• Responded promptly and courteously to all patient and client inquiries or problems.

• Obtained activity reports from field staff and forwarded concerns to the Nursing Supervisor.

• Conducted deficiency checklists for daily nursing notes and logs and tracked missing paperwork.

• Maintained the client medical record and ensured timely and accurate filing

• Attended alternate on-call rotation to cover during weekends, holidays and after office hours.

• Carrying administrative duties such as filing, typing, copying, binding, scanning etc.

• Replying to email, telephone, or face to face enquiries.

• Maintaining computer and manual filing systems.

• Updating patient medical orders and making sure they are sent out and sent back signed by primary care physician.

• Following up with patients and doctors for updated medical orders.

• Entering updated medical orders into the database.