Ashley Reyes
Hillside,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Clerk 3
Newark Board of Education
Newark, NJ
05.2023 - Current
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every caller.
- Handled incoming calls and directed callers to the appropriate department or employee..
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled confidential information regarding students carefully and with discretion.
- Communicated with parents, teachers, and members of the public with a patient demeanor.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Handled new enrollments by entering student's data and reviewing information.
- Assisted students with filling out and submitting applications for admission.
Legislative Aide
Louise Scott-Rountree, Newark City Hall
Newark, New Jersey
10.2022 - 06.2023
- Manage the phone calls, emails for the legislative office while providing pertinent information when needed
- Maintain office calendar and assist with scheduling meetings and coordinating interoffice events
- Attend committee meetings, hearings, and other events on behalf of the legislator
- Serve as a liaison between the legislator and the constituent
- Manage constituent correspondence and casework.
Bed Management Coordinator / Evening Supervisor
Saint Michaels Medical Center
Newark, New Jersey
06.2017 - 06.2021
- Responsible for planning, coordinating and overseeing office services and related office activities to achieve efficient utilization of available resources
- Control demanding environments, while demonstrating positive interactions with patients, families, physicians, and staff
- Coordinate admissions/transfers with the Patient Transfer Center, Physicians' offices, and units within the hospital by the assignment of the appropriate ready beds
- Coordinate and obtain bed assignments for all internal patients (ED, PACU, ICU, CRR, etc.) and all other units within the hospital to ensure proper bed placement
- Obtains an Admission Authorization or Notice of Admission for each Admission in the hospital
- Responsible for all 3pm-11pm Staff members guiding with issues and all workflows
- Supervise the efficient use of office supplies and maintenance of office equipment
- Process employee compensation and ensure all employees receive payment through their designated payment method.
Dwyer Breast Center Coordinator
Connie, Saint Michaels Medical Center
Newark, New Jersey
04.2015 - 09.2017
- Greeted patients, verified prescriptions and answered telephones
- Take patient vital signs for biopsy patient (i.e Blood pressure pulse temp chief complaints) registered patients for biopsy utilizing Epic
- Handled medical records request for both patients and facilities
- Scanned patients report into infinitt Pac System
- Verified patient’s insurance benefits and obtained the appropriate precerts/ authorizations, and or referrals as required by insurance carrier
- Schedule breast biopsy, screening mammograms, diagnostic mammograms and breast ultrasounds
- Upon radiologist request call physician's office to confirm that bi-rad 0, bi-rad 4 and bi-rad 5 reports were received.
Saint Michaels Medical Center
Newark, New Jersey
11.2013 - 04.2015
- Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries
- Maintain security by following procedures; monitoring logbook; issuing visitor badges
- Conduct patient's interviews to assure medical and financial data is obtained/ documented via computer system
- Assure Hospital compliance with insurance carrier regulations as they pertain to patients
- Develop/ follow patient financial plan and collect payment
- Obtain Advance Directives if available and scans them in accurately
- Demonstrated the ability to create patients estimates, collect the required co-pay/fees, and provide receipts accurately
- Ensure that the patient or responsible party signs all appropriate registration forms or signs manually and scan into account timely
- Demonstrate the ability to verify patient's insurance benefits and obtain the appropriate precerts /authorizations, and/or referrals as required by the insurance carrier.
Education
Certification Medical Billing And Coding -
Essex County College
Newark, NJSkills
- Event coordination
- Calendar scheduling
- Skilled in Microsoft Word Excell and Powerpoint
- Fluent in Spanish and some Portuguess
- Data entry
- Personnel management
- Understands confidentiality
Timeline
Clerk 3
Newark Board of Education
05.2023 - Current
Legislative Aide
Louise Scott-Rountree, Newark City Hall
10.2022 - 06.2023
Bed Management Coordinator / Evening Supervisor
Saint Michaels Medical Center
06.2017 - 06.2021
Dwyer Breast Center Coordinator
Connie, Saint Michaels Medical Center
04.2015 - 09.2017
Saint Michaels Medical Center
11.2013 - 04.2015
Certification Medical Billing And Coding -
Essex County College