Hi, I’m
Ashley Reyes
Rancho Cucamonga,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
years of professional experience
Work History
Grace Manor Trucking
Transportation Operations Manager
08.2022 - 05.2024
Job overview
- Develop and maintain relationships with transportation vendors, and negotiate contracts with them.
- Ensured that customer demands are met and high satisfaction levels are maintained.
- Monitor and analyze customer feedback and complaints, and increase the quality of customer service.
- Coordinate deliveries, and research and utilize cost-effective shipping methods.
- Scheduling truck maintenance.
- Managed all transportation needs for the business, including budgets, schedules, and route planning.
- Ensured compliance with safety regulations and standards and conduct regular safety audits on equipment.
- Keep organized records of vehicles, schedules, and completed orders.
- Monitored industry changes and regulatory updates to ensure company-wide compliance with relevant laws and guidelines affecting transportation operations.
- Responsible for maintaining active permits, registrations and insurances for company.
JB Hunt Transport
Class A Driver
03.2020 - 03.2024
Job overview
- Interact with customers to address their needs, answer questions, and resolve concerns.
- Created positive relationships with shippers and warehouse staff through through positive verbal interactions and engagements
- Displayed keen attention to detail when securing loads using straps, chains or other restraints to prevent shifting during transit.
- Attended regular safety meetings to stay informed about best practices in the trucking industry.
- Managed accurate logbooks detailing hours of service, mileage, and fuel consumption for regulatory compliance.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
Schnieder Transportation
Class A CDL Driver
09.2018 - 10.2019
Job overview
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
UtiliQuest LLC
Utility Locator
02.2016 - 01.2017
Job overview
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Ensured compliance with federal, state, and local regulations during all utility locating activities.
- Increased customer satisfaction by providing thorough explanations of markings and utility locations.
- Reduced damage claims by meticulously locating and documenting buried utilities..
- Optimized time management by prioritizing multiple locate requests based on urgency and project deadlines.
- Contributed to a positive work environment by collaborating effectively with team members from diverse backgrounds.
- Worked closely with network administrators and server engineers to deliver quality service.
Amnesty International Club
Fundraiser
01.2015 - 12.2015
Job overview
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
- Increased community awareness of organization's mission by organizing and participating in public speaking engagements.
- Attended fundraising events and conferences to stay informed on industry developments and network with peers.
- Cultivated relationships with existing and potential donors to increase donations.
- Created compelling presentations to promote fundraising activities to potential donors.
- Developed a robust social media presence that effectively communicated the organization''s success stories while encouraging community support through online giving platforms.
Department Of Homeland Security
Transportation Security Officer
03.2008 - 12.2013
Job overview
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Screened over 1000 passengers per day by verifying ID's and boarding passes.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
Education
Los Angeles City CollegeLos Angeles, CA
Associate of Science
Thomas Jefferson High SchoolLos Angeles, CA
High School Diploma
06.2006
Skills
- Customer Service Management
- Customer Relations
- Relationship Building
- Quality Assurance
- Goal Setting
- Freight Management
- Records Organization and Management
- Purchasing and planning
- Decision-Making
- Operations Management
- Inventory Tracking and Management
- Load Planning
- Hiring and Onboarding
- Scheduling
- Route Optimization
- Transportation Compliance
- Transportation Regulations
- Safety Management
- Route Planning
- Continuous Improvement
- Safety regulations implementation
- Performance maximization
- Contract Management
- Staff recruitment
Painting
I love to paint, it has always been one of my favorite grounding practices since I was a child. I find myself in complete peace anytime im painting.
Timeline
Transportation Operations Manager
Grace Manor Trucking
08.2022 - 05.2024
Class A Driver
JB Hunt Transport
03.2020 - 03.2024
Class A CDL Driver
Schnieder Transportation
09.2018 - 10.2019
Utility Locator
UtiliQuest LLC
02.2016 - 01.2017
Fundraiser
Amnesty International Club
01.2015 - 12.2015
Transportation Security Officer
Department Of Homeland Security
03.2008 - 12.2013
Los Angeles City College
Associate of Science
Thomas Jefferson High School
High School Diploma
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