Ashley Reyes
Washingtonville
Summary
Dynamic Medical Assistant with over a decade of experience in scheduling, data entry, and insurance billing within fast-paced healthcare environments. Expertise in healthcare practices, compliance standards, and operational efficiency is complemented by strong organizational skills that enhance patient care and streamline office operations. Recognized for exceptional problem-solving abilities and clear communication, fostering positive interactions with diverse patient populations. Proficient in EMR/EHR systems, ensuring adept handling of digital records and adherence to clinical protocols for optimal patient support while maintaining a strong focus on teamwork and delivering high-quality results in demanding settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cornerstone Family Healthcare
Cornwall-on-Hudson, NY
06.2022 - 05.2026
- Administered patient care, including taking vital signs and preparing patients for examinations.
- Assisted healthcare providers during procedures, ensuring efficient workflow and patient comfort.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Coordinated scheduling for patient appointments, optimizing clinic operations and reducing wait times.
- Trained new staff on office protocols and clinical procedures, fostering a collaborative work environment.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated closely with healthcare professionals, facilitating seamless communication regarding patient information through the effective use of EMR systems.
MEDICAL RECEPTIONIST/Administrative Assistant
Central Valley Orthopedic Rehabilitation
Newburgh, NY
08.2021 - 05.2022
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
ADMINISTRATIVE/Medical Assistant
Cohen Children Northwell Pediatrics
Forest Hills, NY
12.2017 - 07.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Prepared and maintained accurate digital health records for patients.
- Coordinated customer service, patient scheduling and billing.
- Scheduled surgeries for multiple surgeons and booked medical clearances.
- Prioritized incoming patients by degree of injury or illness.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Facilitated organized record retrieval and access by maintaining a filing system for both in-house and discharged residents.
Medical Office Assistant
Sunshine Pediatric Clinic
Forest Hills, NY
09.2014 - 12.2017
- Entered procedure codes and diagnosis codes into medical billing software.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Associate of Applied Science - Medical Assistant
Bramson ORT College
Forest Hills, NY05-2016
Skills
- Cultural Awareness
- Flexible and Adaptable
- Patient demographics
- Patient care and confidentiality
- Attention to Detail
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Phlebotomy
- Procedure assistance
Certification
- 2016-05-01, CMAA - Certified Medical Administrative Assistant
- 2014-01-01, Certified Health Nutrition
- 2014-01-01, CPR & First Aid Certified
- 2015-01-01, BLS Certification - AHA
Languages
Bilingual - English and Spanish
Timeline
Medical Assistant
Cornerstone Family Healthcare
06.2022 - 05.2026
MEDICAL RECEPTIONIST/Administrative Assistant
Central Valley Orthopedic Rehabilitation
08.2021 - 05.2022
ADMINISTRATIVE/Medical Assistant
Cohen Children Northwell Pediatrics
12.2017 - 07.2020
Medical Office Assistant
Sunshine Pediatric Clinic
09.2014 - 12.2017
Associate of Applied Science - Medical Assistant
Bramson ORT College
Skills
Excellent, Excellent, Excellent, Excellent, Very Good, Very Good, Excellent
Personal Information
Title: Medical Assistant