Ashley Reynolds
Burlington,NC
Summary
Proactive, friendly, and dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization.
Overview
12
12
years of professional experience
Work History
Lead Teacher
HAYES-TAYLOR YMCA
01.2015 - Current
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number, and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
- Identify children showing signs of emotional, developmental, or health related problems, and discuss them with supervisors, parents or guardians, and child development specialists
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs
- Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
SERVICE CENTEr REPRESENATIVE
SEDGWICK
- 04.2022
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system
- Assigns new claims to the appropriate claims handler
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Guest Advocate
Target
05.2013 - 02.2015
- Create a welcoming experience by authentically greeting every guest every time
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
- Keep areas neat while working and return items to correct locations following demonstrations
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Attempt every return and follow register prompts
- Collaborate with others to obtain products or other display items.
Education
Bachelor of Science - CHILD DEVELOPMENT & FAMILY STUDIES
NORTH CAROLINA A&T STATE UNIVERSITY
Greensboro, NC12.2014
High School Diploma -
REIDSVILLE SENIOR HIGH
Reidsville, NC06.2009
Skills
- Microsoft Teams
- Avaya
- Slack
- Citrix
- Knowledge Base
- Medical Terminology
- Claims Processing
- Leadership
- Organized
- Microsoft Office
- Collaborative Problem Solving
- Oral Communication
- Time Management
- Classroom Management
- Lesson development
- Behavior Modeling
- Cultural Competency
- Curricula development
- Compliance understanding
- Training and mentoring
- Regulatory Compliance
Timeline
Lead Teacher
HAYES-TAYLOR YMCA
01.2015 - Current
Guest Advocate
Target
05.2013 - 02.2015
SERVICE CENTEr REPRESENATIVE
SEDGWICK
- 04.2022
Bachelor of Science - CHILD DEVELOPMENT & FAMILY STUDIES
NORTH CAROLINA A&T STATE UNIVERSITY
High School Diploma -
REIDSVILLE SENIOR HIGH
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