Ashley Rhaburn

• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Offered gentle support and delivered compassionate care during dental procedures.
• Liaised between patients and dentist to explain and support treatment plan.
• Set up dental instruments and supplies in alignment with dentist preferences.
• Charted patient data and treatment in electronic health records system.
• Ordered and monitored dental supplies and equipment inventory.
• Provided postoperative instructions prescribed by dentist.

• Managed returns, exchanges and refunds in accordance with store policy.
• Built and maintained positive working relationships with co-workers.
• Delivered service excellence through all points of contact.
• Leveraged POS system to perform purchase transactions for team members and customers.
• Maintained cash accuracy by working with supervisor to correct deficiencies.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Operated cash register and POS to process sales transactions and handle payments.
• I used SODA software, emailed customers, and communicated with others effectively.
• Liaised with management to relay customer feedback and recommendations
• Provided product information to customers and aligned products with customer needs to boost satisfaction.

• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
• Followed checklist to complete retail store opening and closing activities.
• Promoted visual presentation standards by keeping store replenished.
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy.
• Created and maintained optimal communication chain to reduce guest dissatisfaction.
• Optimized front-of-house operations by managing capacity, avoiding long wait times for guest.
• Exercised focus and concentration to keep track of tables and remember orders.

*Worked here on and off throughout college.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Documented patient health history and progress notes in EHR system.