ASHLEY RICH
Penns Grove,New Jersey
Summary
Experienced Supervisor with a track record of 15 years of providing excellent customer support. Proven ability to mentor team members to deliver exceptional service and boost team morale through effective communication and positive feedback. Skilled at resolving customer complaints and managing competing priorities with superior results.
Overview
13
13
years of professional experience
Work History
AREA SUPERVISOR
The Home Depot
09.2018 - 09.2020
- Maintained inventory accuracy and control; reviewed reports to identify areas of improvement for key metrics including productivity, accuracy, quality, and expenses
- Guided 25 associates in daily operations, and monitors to ensure high degree of productivity, safety, service, and quality
- Review reports and business metrics to analyze and plan staffing needs for optimum department operations
- Responsible for training, coaching, and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations
- Resolves associate relations issues that arise in assigned functional areas.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
ORDERING SUPERVISOR
The Home Depot
03.2016 - 09.2018
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
INSTALLATION SERVICE COORDINATOR
The Home Depot
01.2014 - 03.2016
- Managed multiple projects simultaneously, ensuring timely completion of all installations.
- Developed strong relationships with clients by providing excellent communication throughout the installation process.
- Collaborated with technicians to ensure proper allocation of resources for each job, resulting in increased productivity.
- Improved customer satisfaction by efficiently scheduling and coordinating installation services.
- Resolved client issues promptly by identifying root causes and implementing effective solutions.
SALES SUPERVISOR
Best Buy
03.2008 - 12.2011
- Delivered on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store
- Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals
- Supervised a sales force of 15 sales associates and planned/directed staff training and performance evaluations
- Promptly resolved all customer requests, questions and complaints
- Motivate, coach, recognize, and performance manage employees to reach their full potential.
Education
Associate of Applied Science - Health Sciences
Salem Community College
Penns Grove, NJ05.2024
Skills
- Creative problem solver
- Staff training/development
- Deadline-oriented
- Microsoft Office
- Customer service-oriented
- Produce quality results
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Customer Relations
- Coordination
- Active Listening
Timeline
AREA SUPERVISOR
The Home Depot
09.2018 - 09.2020
ORDERING SUPERVISOR
The Home Depot
03.2016 - 09.2018
INSTALLATION SERVICE COORDINATOR
The Home Depot
01.2014 - 03.2016
SALES SUPERVISOR
Best Buy
03.2008 - 12.2011
Associate of Applied Science - Health Sciences
Salem Community College