Ashley Rich
Limerick,US
Summary
Experienced problem solver with a resourceful mindset. Skilled at maintaining composure in high-pressure situations. Demonstrating over 8 years of expertise in payroll management, coupled with 8 years of successful leadership roles. Commendable track record of over 15 years in delivering exceptional customer service within fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR/Payroll and Benefits Specialist
Bill Dodge Automotive Group
02.2023 - Current
- Manage all employee documents and records including all termed employees
- Manage compensation and benefits for 300+ employees
- Manage employee performances and track reviews
- Manage payroll processing for all pay types and all employees to ensure following proper laws for minimum wage, overtime and PTO
- Manage employee transfers between departments, wage increase, non exempt/exempt employees
- File all state and federal reports in a timely fashion
- Managed 401k audits
OR Coordinator/Account Auditor
Southern Maine Oral and Maxillofacial Surgery
06.2017 - 02.2023
- Manage 6 doctors schedules between Maine Medical Center and Mercy Hospital
- Schedule and book all H&Ps, Surgery and follow up as needed
- Verify insurances (medical and dental) for each patient being seen at the practice
- Train each new individual coming into the office as either a schedule coordinator or financial coordinator
- Maintain the schedule for 3 offices clinical staff, ensure each location if properly staffed to manage 2 full doctors schedules for both surgery and new patient exams
- Behind the scenes audits for all patient accounts to ensure correct information and billing procedures are processed correctly
- Including, ICD10 codes, CPT code, pricing, demographics and insurance (primary vs secondary)
- Managed all timecards for scheduling coordinators and financial coordinators
- Process 401k loans and withdrawals
- Maintained employee files for scheduling coordinators and financial coordinators
Customer Service Manager
Pine Environmental
03.2013 - 12.2016
- Managed 7 full time employees in a busy environmental sales/repair company
- Provided in office human resource services to each employee
- Approved time off, managed workman comp claims
- Kept all OSHA update and all required trainings
- Set up new employees and updated all old employees as needed in adp payroll portal
- Proofed and approved weekly payroll
- Provided training to all employees
- Provided exceptional customer service to employees and customers
- Met sales goals monthly and quarterly
Teller Operations Supervisor
Bank of America
09.2010 - 03.2011
- Managed 5 full time tellers
- Made sure all audits for each teller was completely monthly
- Met all monthly sales quota for new accounts
- Did audits on vault safe monthly
- Updated all records and filed each by year
- Proofed and approved all payroll
- Made sure all information for employees was accurate and input correctly
Branch Supervisor
TD Bank, N.A
05.2006 - 08.2010
- Managed 12 part time and full-time tellers
- Help tellers meet sales goals by helping close sales on the teller line
- Helped customers with finding the right product for them, imputed loans, opened and closed all accounts
- Approved all payroll and provided human resource services at the branch level
Dental Assistant
Dr. Danny's Dentistry
09.2005 - 05.2007
- I help the dentist with clients
- Took Molds and impressions when needed
- Tooks X-rays for each patient as needed
- Maintained filling of patient charts
- Made appointments, new and past patients
- Filed insurance claims for each patient
Education
Associate Of Psychology - Psychology
Central Maine Community College
High School Diploma -
Lewiston High School
Lewiston, MESkills
- Excellent Communication Skills
- Excel
- Payroll
- Microsoft Office
- Management
- Adobe Acrobat
- Management
- Leadership
- Customer service
- Medical office experience
- Microsoft Excel
- Workday
- Human resources
- Employment & labor law
- QuickBooks
- Dental office experience
- ADP
- Organizational skills
- Analysis skills
- Microsoft Word
- Communication skills
- General ledger reconciliation
- Documentation review
- Benefits Administration
Certification
- BLS Certification
- Certified Payroll Professional
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
HR/Payroll and Benefits Specialist
Bill Dodge Automotive Group
02.2023 - Current
OR Coordinator/Account Auditor
Southern Maine Oral and Maxillofacial Surgery
06.2017 - 02.2023
Customer Service Manager
Pine Environmental
03.2013 - 12.2016
Teller Operations Supervisor
Bank of America
09.2010 - 03.2011
Branch Supervisor
TD Bank, N.A
05.2006 - 08.2010
Dental Assistant
Dr. Danny's Dentistry
09.2005 - 05.2007
- BLS Certification
- Certified Dental Assistant
- CPR Certification
- Certified Payroll Professional
Associate Of Psychology - Psychology
Central Maine Community College
High School Diploma -
Lewiston High School
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