Ashley Richards
Horton,MI
Summary
Proven Certified Medical Assistant with a track record of enhancing patient satisfaction and streamlining processes at Henry Ford Allegiance Health. Skilled in HIPAA compliance and patient scheduling, I excel in providing compassionate care and improving operational efficiencies. Demonstrated ability to increase productivity and maintain high standards of patient care through effective communication and meticulous attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Center for Family Health.
06.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Completed all JHN measures/compass reports
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Medical Office Support Specialist
Henry Ford Allegiance Health
05.2016 - 06.2018
- Contributed to practice growth by identifying opportunities for improvement within existing processes or systems.
- Enhanced patient satisfaction by providing timely and efficient front desk support.
- Implemented efficient check-in/check-out procedures that resulted in reduced wait times while maintaining high levels of customer service excellence.
- Managed medical records with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Implemented a more user-friendly electronic health records system to streamline data entry processes for staff members.
- Reduced patient no-shows through diligent follow-up calls and appointment reminders.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to ensure seamless care coordination.
Sales Associate
Rite Aid
08.2014 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Health Care Management
Siena Heights University
Adrian, MI08-2024
Associate of Applied Science - Medical Assistant
Jackson College
Jackson, MI05-2017
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Compass reports
- JHN measures
- Electronic Health Records
- Patient documentation
- Vital Sign Monitoring
- Patient Assessments
- Medical Records Management
- Clinical applications
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Certified Medical Assistant
Center for Family Health.
06.2018 - Current
Medical Office Support Specialist
Henry Ford Allegiance Health
05.2016 - 06.2018
Sales Associate
Rite Aid
08.2014 - 04.2016
Bachelor of Science - Health Care Management
Siena Heights University
Associate of Applied Science - Medical Assistant
Jackson College
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