I really enjoy working in retail stores. I get familiar with the aisles quickly and have no hesitation to help customers as much as possible. I am an extremely hard worker. I am comfortable with adjusting to any unexpected changes in a workplace in order to meet important goals that are necessary. My friends would say I am loyal and dependable. My family would say that I am very outgoing, adventurous and a strong mother. My past managers appreciate my energy and keeping up with fast-paced work. They also are relieved to know they can rely on me and my efficiency.
Hi, I’m
Ashley Richardson
Graham,WA
Summary
Overview
7
years of professional experience
Work History
WalmartTacoma, WA
General Merchandise Associate
08.2022 - 06.2023
Job overview
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Prepared products by adding tags and readying pallets for restocking.
- Stocked shelves, racks and bins with new or transferred merchandise.
- I am efficient at any job and once I understand a job completely, my pace in my job performance rapidly increases, allowing tasks to meet their deadlines even earlier than expected.
- While working in retail stores, I loved knowing exactly where to show customers who came for something specifically but couldn't seem to find it themselves.
- I understood and was there to help, along with giving customers a variety of options to decide from, so they could walk out the door with a smile on their face.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Operated forklift and pallet jack to transport heavy loads.
Thai GingerSeattle, WA
Restaurant Hostess
08.2021 - 08.2022
Job overview
- Greeted guests and sat customers at tables or in waiting areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Took beverage orders and served drinks during peak meal times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained QR code scanning for electronic menu access.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted customers, answered questions and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Amazon BFI4Kent, WA
FC Associate
11.2016 - 12.2019
Job overview
- I am most familiar in warehouse establishments. I was fortunate to be given the opportunities that I did while at Amazon.
- I worked in multiple areas daily; but started as a "Stower" exceeding our daily quota allowing thousands of items to be sent to the next department in order to be ready for shipment.
- I also participated in what is called "water-spidering". I pulled freight and opened pallets that I then put onto belts for it to be stowed into the corresponding robotic shelves.
- I became familiar with computers, and was given the opportunity to become a "Problem Solver" and "Gate-keeper".
- With being a Problem Solver and Gate-keeper; it involved labeling and pricing items, along with fixing any technical issues that stowers had at their stations.
- If their were any products that prevented stowers from processing their items then I would be alerted by a notification on my device to attend to their station and resolve the issue.
- If there was any broken glass or leaking items, I safely processed the damaged items where I would then sort through them in categories.
- I mindfully practiced all safety procedures while handling these products.
- I took record of all items sent to the "Gate-keeping area".
- If any items were salvageable, I would then clean and repackage the product; decide the new and discounted price for it to be sold at.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Education
Challenger High School Spanaway, WA
High School Diploma
06.2010
University Overview
Clover Park Technical CollegeLakewood, WA
Some College (No Degree) from Cosmetology
University Overview
Tacoma Community CollegeTacoma, WA
Some College (No Degree) from Medical Radiologic Technology
University Overview
Skills
- In-Store Support
- Staff Training
- Optimistically greeted hundreds of customers daily
- Met deadlines on specific tasks or goals communicated by the team-lead
- Kept aisles organized, clean and safe for customers
- Shipping and Receiving
- Equipment Operation
- Product Signage and Labeling
- Shipment Preparation
- Mentoring and Training
- Data Processing
- Data Entry
- Inventory Audits
- Teamwork and Collaboration
- Time Management
- Product Transport
- Heavy Lifting
- Safety Procedures
- Stocking and Replenishing
- Quick Learner
- Critical Thinking
- Product Labeling
- Adaptive Team Player
- Dependable and Reliable
- Product Location
- Merchandise Restock
- Goal Setting and Prioritization
- Work Area Maintenance
- Display Building
- Quality Control
- Warehouse Operations
- Warehouse Coordination and Support
- Customer Relationships
- Product Identification
- Decision-Making
- Product Merchandising
- Store Planning and Display Design
Timeline
General Merchandise Associate
Walmart
08.2022 - 06.2023
Restaurant Hostess
Thai Ginger
08.2021 - 08.2022
FC Associate
Amazon BFI4
11.2016 - 12.2019
Challenger High School
High School Diploma
Clover Park Technical College
Some College (No Degree) from Cosmetology
Tacoma Community College
Some College (No Degree) from Medical Radiologic Technology