Ashley Richardson
Brooklyn,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Crew Member Manager
Dunkin Donuts & Baskin Robbins
09.2017 - Current
- Improved team efficiency by implementing streamlined scheduling and task assignment processes.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Reduced employee turnover rate with effective training programs and regular performance evaluations.
- Increased sales through targeted upselling techniques and staff incentives for achieving goals.
- Resolved customer concerns promptly and professionally, leading to repeat business and positive reviews.
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and health regulations.
- Managed inventory levels to minimize waste and ensure availability of popular menu items.
- Boosted overall crew morale with team-building initiatives, open communication channels, and recognition of hard work.
- Conducted regular audits of cash handling practices, minimizing discrepancies and reducing risk of theft or fraud.
- Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
- Monitored financial performance metrics regularly to identify areas for improvement or potential risks that could impact profitability.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Security Guard
IPSA Security Services
06.2021 - 08.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Teacher's Assistant
High School For Service And Learning
05.2019 - 06.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
Bachelors Of Science - Criminal Justice
St.Joseph College
245 Clinton Avenue05.2023
Skills
- Facilities Management
- Compliance Management
- Employee Retention
- Six Sigma Methodologies
- Labor Relations
- Time management
- Budget management
- Technical expertise
- Organizational skills
- Conflict resolution
- Sales forecasting
- Customer service
- Problem solving
- Effective communication
- Team building
- Decision making
- Financial analysis
- Performance management
- Microsoft Word
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Security Guard
IPSA Security Services
06.2021 - 08.2021
Teacher's Assistant
High School For Service And Learning
05.2019 - 06.2019
Crew Member Manager
Dunkin Donuts & Baskin Robbins
09.2017 - Current
Bachelors Of Science - Criminal Justice
St.Joseph College