Ashley Richardson
Landover,MD
Summary
Seeking a position that furthers my knowledge and skill base as a public transportation professional. Allowing me the opportunity to positively impact my community by providing quality, efficient, active service management. Sound Knowledge of the Authority's Rail & Bus rules and regulations, operational procedures, and collective bargaining agreements. Ability to maintain a rapport with internal and external customers both courteously and effectively.
Overview
14
14
years of professional experience
Work History
Bus Supervisor/ Transit Field Supervisor
Washington Metropolitan Area Transit Authority
11.2023 - Current
- Conducts accident investigations to determine needs for Federal Transportation Administration (FTA) drug and alcohol testing while providing active service
- Closely monitors operations and performs regular safety checks for adherence to administrative policies and compliance regulations.
- Monitors and maintains scheduling for 10-15 bus routes for on-time delivery of safety, service, reliability, and performance.
- Oversees maintains, and establishes safe schedule operations of bus services revenue and non-revenue
- Monitor anticipate, and identify service issues and problems that may impact system operations.
- Formulate and implement actions to resolve operational issues, enforce operating rules, regulations, and company policies, and document operating infractions such as unsafe Sound Knowledge of and the ability To use office software, with a specialty in Peoplesoft, and Microsoft.
- Highly analytical and creative problem solver with an extensive history of preparing and reviewing assigned reports, compiling data, and maintaining related files and records
- Effective leader, who can develop rapport through demonstrating integrity and building trust
- Excellent oral and written communication skills
- Strong team player and able to make well-thought out decisions
- Effective at multitasking and able to complete projects within time and budget constraints
- Knowledge of the Authority's Rail & Bus rules and regulations
- Knowledge of the Authority's rules, regulations, operational procedures, and collective bargaining agreements
- Knowledge of the Authority's Rail & Bus Transportation administrative support procedures
- Ability to maintain a rapport with internal and external operations, schedule adherence, cut trips, and unauthorized uniform, and electronic equipment, while providing ongoing coaching and counseling
- Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems, reports discrepancies and/or unsafe conditions to appropriate personnel, and recommends and implements corrective actions.
- Documents all reports including but not limited to disorderly customers, accidents, incidents, occurrences, lost persons, and assaults
- Attends meetings to discuss expectations of Bus service, and communicates effectively with the MICC, division management, and Street operations to ensure active service management.
Train Operator
Washington Metropolitan Area Transit Authority
12.2022 - 11.2023
- Inspect trains for safe operations.
- Perform on-time dispatches from the terminals to meet schedule and headway requirements.
- Operate trains in manual and automatic train operation while observing wayside signals.
- Clamping of switches due to operational needs
- Interprets, and complies with safety and standard operating procedures permanent and temporary (SOP) (NTO)
- Monitor safe boarding and alighting of Metrorail customers.
- Maintains and monitors two-way radio communications with Rocc, Terminal Supervisors, and interlocking operators
- Completes written reports or gives verbal reports to Operations Central Control (OCC), Division Managers, and Supervisors
- Verbally de-escalate passenger to passenger's conflicts onboard.
- The ability to troubleshoot when given directives.
Bus Operator
Washington Metropolitan Area Transit Authority
11.2015 - 12.2022
- Performed complete pre- and post-operations inspections of assigned vehicles following WMATA safety operating procedures
- Safely operated passenger buses along designated routes, according to time schedules providing stellar customer service and adhering to all traffic rules & regulations while complying with all company standard operating procedures
- Communicated route schedules/changes, fare transactions, and transfer points to customers
- Adhere to the Americans with Disabilities Act (ADA) by assisting passengers with disabilities with boarding and alighting upon request.
CCA/Supervisor
United States Postal Service (USPS)
08.2014 - 11.2015
- Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries
- Ensures employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them
- Adhere to the National Association of Postal Supervisor code of ethics and ensure that those under my supervision act with integrity
- Monitor work attendance, punctuality, and the quality of services employees provide
- Investigate customer complaints and identify areas where discipline is lacking
- Accurate record keeping and managing large volumes of mail and parcels
- Confirms and sign records of inventories in short supply, route schedules, stamp stocks, employees shift schedule and daily cash.
Access Control Supervisor
Department Of Defense (DOD)
04.2010 - 04.2014
- Oversees issues with identification badges to all dod staff and contract labor performing duties within the Department of Defense
- Ensure the proper logs of visitors and show labor that are issued badges
- Coordinates work with security services personnel to support their efforts in monitoring and regulating building access
- Assist in the implementation of badging procedures.
Education
Human Resource Management -
Pen Fed College
06.2012
Charles Herbert Flowers
06.2007
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- PeopleSoft
- Project management
- Communications Specialist
- Interpersonal
- Customer Service Skills
- SMS Management/Awareness
- Emergency Procedure Training
- On-scene Commander training
- ROAS
Contactinformation
301-537-8072, 202-897-7273, Ashleyjfree@gmail.com, AJRichardson@WMATA.COM
References
- Gerald Weaver, 301-523-6944, Rail Training Instructor
- Superintendent Shannon Hazelton, 301-640-6391
- Supervisor MTPD/ Emergency management Randall Pippen, 202-247-0463
Timeline
Bus Supervisor/ Transit Field Supervisor
Washington Metropolitan Area Transit Authority
11.2023 - Current
Train Operator
Washington Metropolitan Area Transit Authority
12.2022 - 11.2023
Bus Operator
Washington Metropolitan Area Transit Authority
11.2015 - 12.2022
CCA/Supervisor
United States Postal Service (USPS)
08.2014 - 11.2015
Access Control Supervisor
Department Of Defense (DOD)
04.2010 - 04.2014
Human Resource Management -
Pen Fed College
Charles Herbert Flowers