Ashley Richardson
Outreach Specialist
Oakland,CA
Summary
Proven outreach specialist with a track record of enhancing community health and engagement, notably at Women's Empowerment. Skilled in crisis management and cultural competency, I've established vital networks and improved service access, achieving significant client satisfaction improvements. My approach combines empathetic client advocacy with strategic outreach, driving measurable community benefits.
Overview
18
18
years of professional experience
Work History
Outreach Worker
Non Profit Organization
01.2022 - 03.2024
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
Community Resource Specialist
Women's Empowerment
05.2018 - 12.2021
- Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
- Coordinated volunteer efforts within the organization to expand capacity and provide additional support for clients in need of assistance.
- Provided crisis intervention services when needed, ensuring immediate safety and connecting individuals with appropriate resources.
- Evaluated program effectiveness through regular assessment of client satisfaction, resource utilization, and measurable outcomes to inform future service improvements.
- Improved access to resources for community members through proactive outreach and promotion efforts.
- Developed partnerships with local organizations to increase the availability of services for community members in need.
- Managed caseloads efficiently by prioritizing needs, maintaining organized records, and adhering to deadlines for reporting or case closure requirements.
Resource Assistant
Irvine Creek Drug Rehab
11.2015 - 07.2017
- Enhanced office organization with effective filing systems and document storage solutions.
- Managed financial transactions accurately, reducing errors in invoicing or expense reimbursement processes.
- Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Elderly Caregiver
Private Home
01.2013 - 10.2014
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Catering Coordinator
Logan Honey Glazed Hams
02.2010 - 09.2012
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Lead Party Host
Chuck E Cheese
02.2006 - 11.2008
- Oversaw inventory management of supplies and equipment, avoiding shortages during crucial moments at events.
- Provided prompt resolution of issues or concerns as they arose, demonstrating exceptional customer service skills.
- Ensured guest satisfaction with exceptional attention to detail and proactive problem solving.
- Enhanced party experience by personalizing event plans according to client preferences.
- Coached junior team members on best practices in party hosting, contributing to their professional development within the company.
- Maintained clean and organized venues during events, ensuring a safe and enjoyable environment for guests.
Education
Dental Assistant -
Heald College
HaywardSan Ramon Valley High
Danville, CA05.2007
Skills
- Community health
- Cultural Competency
- Outreach strategies
- Client Advocacy
- Community Engagement
- Data Collection
- Rehousing
- Family outreach
- Youth outreach
- Crisis Management
- Community Relations
Timeline
Outreach Worker
Non Profit Organization
01.2022 - 03.2024
Community Resource Specialist
Women's Empowerment
05.2018 - 12.2021
Resource Assistant
Irvine Creek Drug Rehab
11.2015 - 07.2017
Elderly Caregiver
Private Home
01.2013 - 10.2014
Catering Coordinator
Logan Honey Glazed Hams
02.2010 - 09.2012
Lead Party Host
Chuck E Cheese
02.2006 - 11.2008
Dental Assistant -
Heald College
San Ramon Valley High